Alyssa Damian
Lincoln,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Am also an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Specialist
Nebraska Department Of Corrections
Lincoln , NE
01.2024 - Current
- Examines and processes forms, applications, documents, and reports, calculates associated fees or other billings, and responds to requests and inquiries, related to permitting, licensing, application, certification, registration, or other agency program-administrative processes and operations.
- Screens documents against set requirements, comparing them with established references and guidelines, and verifies their accuracy and completeness to determine eligibility for the issuance of licenses, certificates, permits, or other official documents.
- In accord with clear guidelines, provides internal and external customers with information, assistance, and services; explains what is required to obtain or retain state issued certification, license, registration, or services.
- Discusses problems or deficiencies to provide information or explain regulations and requirements.
- Collects and deposits fees, issue receipts and refunds, and balances figures on monthly reports; searches for, gathers, and verifies information and documents for reports.
- Prepares invoices and payment of claims, requisitions, purchase orders.
- Reviews and processes claim from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
- Compiles and checks documents, records, and reports to confirm accuracy, completeness, and status of information, to process requests or transactions, and/or to provide the supervisor or other employees with information.
- Prepares reports, documents, and/or presentations through the manipulation of data.
- Searches/identifies and summarizes pertinent data from statistical, financial, work activity, administrative, and/or program records; creates forms, documents, textual-numerical-graphic material, to assist others in collecting and presenting information for decision-making.
- Enters, updates, retrieves, and deletes current and archival data, files, records, and documents within hard copy or electronic databases or other record keeping systems; maintains equipment or material procurement, tracking, inventory, or other records.
- Prepares packets of information/material relative to agency activities, actions, or requests for distribution to the public, customers, clients, vendors, agency representatives, or contractors.
- Coordinates people, equipment, location, and supplies for meetings, hearings, and/or conferences; prepares transportation and lodging reservations and travel vouchers.
- Contacts agency or other state/local government employees to obtain operational assistance or to relay and verify information on resources available; operates specialized communication equipment (e.g., electronic, audio and/or visual devices).
- Implements program-administrative service monitoring/evaluation processes to provide the means for the supervisor to determine the effectiveness of operations directed and associated problems.
- Procurement
Administrative Technician
Nebraska Department Of Transportation
Lincoln, NE
12.2022 - 01.2024
- Process all bills received by the Division.
- Monitor budget and provide recommendations to division managers.
- Answer division phone lines and serve as backup to answering phones for the agency's main line (calls may include a general public inquiry to media).
- Take messages, screen calls, and make the appropriate transfer to assist customers.
- Provide support to the Division Manager and two section heads including monitoring phone calls, scheduling meetings, processing mail, completing special projects, conducting research, and providing insight into information received.
- Help support the entire division by providing support for additional needs such as supplies, and service requests, and providing information as necessary.
- Assist with logistical arrangements for various meetings, conferences, and press conferences including reserving facilities, making hotel and airline reservations, and developing supplemental information to provide to division management.
- Help organize information as needed for presentations, conferences, and other meetings.
- Help support divisions and districts with distributing materials used for various meetings and projects such as publications, giveaways, etc.
- Draft correspondence for review of division management where needed.
- Support the Nebraska Highway Commission by finding appropriate venues, gathering all necessary documents and materials for presentation, making necessary reservations, and coordinating with the designated district for input and assistance.
- Responsible for room setup for all Highway Commission meetings & Aeronautics Commission meetings.
- Assist other areas of the division with overflow work as needed.
- Time card entry/approval and Kronos usage.
Unit Case Worker
Nebraska Department Of Corrections
Lincoln, NE
03.2022 - 12.2022
- Observe, monitor, and coordinate inmate activities, including unit sanitation, clothing exchange, food service, medical distribution, mail distribution, and room/unit inspections.
- Must be alert to security, health, and safety situations.
- Guides, observes, and documents inmate behavior for the purpose of establishing/following rehabilitation/treatment plans and discipline.
- Writes reports on inspections, inmate grievances, disciplinary actions, and inmate performance.
- Trains inmates in specific tasks and job practices of sanitation.
- Observes inmates in the housing unit area to detect abnormalities, problems, or unrest and to initiate corrective actions.
- Instructs inmates on the rules and regulations of the unit and expected behavior.
- Counsel inmates, including crisis intervention, to assist them in adapting to the prison environment, solving problems, filing grievances, and planning for treatment changes, furloughs, and parole.
- Participate in disciplinary and security actions including counts, searches, and use of force.
- May transport inmates on travel orders.
Team Lead
Anderson Merchandising
Lincoln , NE
11.2021 - 03.2022
- Build rapport through daily communication with store associates and management
- Educate customers and store personnel on the features and benefits of our client’s brands and product lines
- Maintain accuracy and high quality of work in all areas of the store to meet or exceed client expectations
- Have detailed knowledge of all company policies
- Communicate successes or potential barriers to the Market Sales Manager
- Knowledgeable, detailed understanding and consistent use of all available functions of handheld device
- Maintain company, client and retailer confidentiality
- Several working locations - Edmond, OK; OKC, OK; Moore, OK; Yukon, OK, Lincoln, NE
Logistics Technician
EMSA
Oklahoma City, OK
04.2021 - 11.2021
- Maintains complete and accurate inventory and asset control. Manage records for medical equipment and supplies including exchanged items in those locations where first responder items are pooled.
- Inventory and restock medical equipment and supply in stockroom and on ambulances.
- Issues required supplies and equipment to appropriate Team Members and maintains inventory of items.
- Inspect, clean, and repair medical equipment as required.
- Completes records and reports in a timely manner.
- Troubleshoots medical equipment and ensures proper safeguarding of equipment and supplies.
- Maintains a safe and clean work area.
- Drive an ambulance, non-emergency, to pickup EMS equipment left at hospitals, as well as moving ambulances on EMSA premises.
- Inspected cargo prior to loading onto trucks or other modes of transport.
Traveling Team Captain
TROC Global
Oklahoma City, OK
02.2021 - 11.2021
- Manage a team in a store of 70 a night.
- Communicate with retail store management on activities.
- Provide regular communication and availability to share feedback and insights with TROC leadership.
- Plan, coordinate, and lead nightly team meetings.
- Oversee all team attendance including lunches, late arrivals, early dismissals, and no shows.
- Coach and mentor team members.
- Verify uniform, training, and tool work requirements are met.
- Provide constructive feedback to team members.
- Must be comfortable giving detailed instructions to team members.
- Build an excellent service relationship with team members and retail store leadership.
- Remain accessible and have open communication with your Regional Manager
- Performs other duties as required and assigned.
- Reading and implementing planograms (POGS)
- Moving Fixtures.
- Setting Signage.
- Directing the activity of the team
- Time Card Entry/Management - ADP
- Several working locations - Edmond, OK; OKC, OK; Moore, OK; Yukon, OK
Closing Expert
Target
Edmond , OK
06.2016 - 04.2021
- Ensured exceptional guest experiences in hardlines areas of the store.
- Enhance guest experience by ensuring items are easily accessible and areas adhere to brand standards while staying stocked.
- Engaged guests to deliver an exceptional experience and prioritize their needs over tasks
- Maximized sales potential by ensuring ongoing upkeep of merchandise, signs, and labels on the sales floor.
- Performed inbound duties such as truck unloading, sorting, and pushing freight.
- Provided exceptional customer service and processed transactions accurately at the cashier station.
- Several working locations - Omaha NE; Edmond, OK; Yukon, OK
Merchandising Executive Team Member (MET)
Home Depot
Oklahoma City, OK
05.2019 - 06.2020
- Read and interpret planograms to ensure set compliance.
- Straighten, clean, and merchandise product to ensure merchandise is presented in a visually appealing manner.
- Organize product and perform focused pack-down on low stock and out-of-stock products utilizing store lift equipment.
- Maintain, straighten, clean shelves, fixtures, displays, and products.
- Maintain up to date paperwork that coordinates with MET service standards.
- Build Displays and maintain display material.
- Maintain, order, and install material/signage.
- Replace damaged or missing price labels.
- Maintain aisle cleanliness and shop-ability so that merchandise is accessible, and customers are able to move throughout the aisles easily.
- Partner with store leadership to markdown all damaged or un-sellable merchandise.
- Walk cross-merchandising locations to fill product as needed per the direction of the Area Supervisor.
- Execute approved projects requested by the store, district, and regional leadership.
- Describe the features and benefits of the product to store associates on new items when the project specifies.
- Explain steps needed to complete the project, and products needed, when assisting a customer.
- Suggest related items/services outside of the department that customers may need for the project.
- Execute seasonal resets as assigned.
- Utilize store systems to access merchandising reports.
- Read, interpret, and execute an action(s) based on findings.
- Track and record all hours worked per project.
Detention Officer
Oklahoma County Juvenile Bureau
Oklahoma City, NE
12.2019 - 01.2020
- Transported inmates to and from court hearings, medical appointments, and other locations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Assisted in the intake and release of inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Attended to feeding, housing, and physical well-being of inmates.
- Conducted security checks of inmates and living areas.
- Wrote daily reports and maintain logs of inmate activities and behaviors.
Coach
YMCA
Fremont , NE
08.2016 - 12.2018
- Checked equipment and monitored common areas to ensure neatness, organization, and proper upkeep while remaining vigilant on safety.
- Encouraged team members to becoming stronger, more agile athletes, and more successful competitors through focus, effective training, and proper nutrition.
- Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to the facility.
- Observed a culture of good sportsmanship, cooperation, and responsibility among athletes and coaching staff.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
Janitor
Above & Beyond Cleaning Services
Lincoln , NE
06.2013 - 06.2016
- Performed thorough cleaning of residential and commercial spaces including countertops, sweeping, vacuuming, mopping, and bathrooms
- Empty wastebaskets and trash containers.
- Keep a log book of daily tasks completed for record keeping purposes.
- Replace light bulbs when needed.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Maintain janitorial supply inventory.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
Sales Floor Associate
Michaels Arts and Crafts
Lincoln, NE
08.2015 - 01.2016
- Adhere to standard operating procedures (SOP's) and company programs to ensure compliance to applicable laws and requirements.
- Execute company policies and standards.
- Execute cash handling to standards.
- Engage customers to benefits of Rewards and complete enrollments.
- Educate customer on voice of customer survey.
- Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
- Responsible to complete merchandise recovery and maintenance to include the merchandise return/go back process.
- Support SHRINK and safety programs.
- Assist with omnichannel processes.
- Acknowledge customers, help locate the product and provide solutions.
- Interacts with others in an accepting and respectful manner, remains positive and respectful, even in difficult situations, promotes commitment to the organization's visions and values, projects a positive image and serves as a role model for others.
- Cross-trained in Custom Framing selling and production.
- Other duties as assigned.
Education
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Edmond, OK05-2020
Bachelor of Science - Forensic Science
University of Central Oklahoma
Edmond, OK05-2020
Skills
- Goal-Oriented
- Knowledgeable (policy and law and other various topics)
- Responsible
- Hard - Working
- Organizational Skills
- Federal, state, and local laws knowledge
- Interpersonal Skills
- Problem-Solving Abilities
- Analytical Thinking
Languages
Spanish
Limited
Certification
First Aid/CPR & AED
Accomplishments
- First Level Leader Academy - Nebraska Department of Correctional Services
Timeline
Office Specialist
Nebraska Department Of Corrections
01.2024 - Current
Administrative Technician
Nebraska Department Of Transportation
12.2022 - 01.2024
Unit Case Worker
Nebraska Department Of Corrections
03.2022 - 12.2022
Team Lead
Anderson Merchandising
11.2021 - 03.2022
Logistics Technician
EMSA
04.2021 - 11.2021
Traveling Team Captain
TROC Global
02.2021 - 11.2021
Detention Officer
Oklahoma County Juvenile Bureau
12.2019 - 01.2020
Merchandising Executive Team Member (MET)
Home Depot
05.2019 - 06.2020
Coach
YMCA
08.2016 - 12.2018
Closing Expert
Target
06.2016 - 04.2021
Sales Floor Associate
Michaels Arts and Crafts
08.2015 - 01.2016
Janitor
Above & Beyond Cleaning Services
06.2013 - 06.2016
Bachelor of Arts - Criminal Justice
University of Central Oklahoma
Bachelor of Science - Forensic Science
University of Central Oklahoma