ALYSSA DANIEL
St. Cloud
Summary
Enthusiastic Training Specialist with outstanding record of achievement in training new hires. Passionate about changing lives and making workplaces safer, healthier and happier. Committed to continuous improvement. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
Overview
9
9
years of professional experience
Work History
Customer Engagement Specialist
Brightwheel
Orlando
07.2024 - Current
- Utilized CRM software to track customer interactions and feedback.
- Maintained up-to-date knowledge of products and services for informed assistance.
- Identified potential opportunities for upselling services or products based on understanding of customers' needs.
- Conducted regular follow-ups with customers to ensure their needs were met in a timely manner.
Public Speaker and Trainer
Focal Point Church
Orlando
01.2017 - Current
- Weekly teaches classes and leads conversations around personal and spiritual growth.
- Bi-annually teaches seminars and presentations.
- Effectively writes content and exercises for seminars.
- Developed training materials for diverse learning needs across various departments.
- Evaluated training effectiveness through feedback and assessments.
Founding Business Development Representative
Brightwheel
Orlando
12.2024 - 01.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Designed operational frameworks to streamline processes and improve efficiency.
- Developed and implemented organizational policies and procedures.
Sales Development Representative
WordStream
Orlando
03.2023 - 06.2024
- Develops a targeted list of potential customers and successfully identifies their B2B or B2C marketing needs, strategizes with potential clients based on their goals and then converts them into paying customers.
- Develops and maintains a CRM database of contact information and customer activity.
- Utilizes customer data to personalize sales messages and since November has increased response rate by 27%.
Barista Trainer
Starbucks
Orlando
03.2019 - 03.2023
- Presented onboard lessons and hands on training for more than 15 baristas.
- Uncovered prior knowledge in new baristas and honed the ability of adaptation to a myriad of learning styles, being able to train in ways beneficial to each individual.
- Conducted train-the-trainer' sessions to ensure all trainers understood the content, and best practices for teaching and engagement.
Education
Bachelor of Arts - Communication
Arizona State University
Tempe05.2023
Skills
- Collaboration skills
- Communication skills
- Leadership abilities
- Content creation
- Project management
- Problem solving
- Interpersonal relations
- Customer relationship management
Timeline
Founding Business Development Representative
Brightwheel
12.2024 - 01.2025
Customer Engagement Specialist
Brightwheel
07.2024 - Current
Sales Development Representative
WordStream
03.2023 - 06.2024
Barista Trainer
Starbucks
03.2019 - 03.2023
Public Speaker and Trainer
Focal Point Church
01.2017 - Current
Bachelor of Arts - Communication
Arizona State University