Alyssa Dansby
Midway Park,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Kitchen Staff Member
Angry Ginger
Jacksonville, NC
03.2021 - 12.2022
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Monitored inventory of supplies and communicated needs to supervisor.
- Kept track of food waste and spoilage to ensure minimal loss.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Organized all storage areas in an efficient manner to maximize space utilization.
- Followed proper plate presentation techniques when serving plates at tableside.
- Adhered to established sanitation standards while preparing food items.
- Performed other related duties as assigned by supervisor.
- Set up banquet tables with appropriate table settings according to specifications.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Consistently maintained high standards of personal hygiene during shifts.
- Cleaned and sanitized frequently to maintain health code standards.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Received, rotated and replenished kitchen stock for team members.
- Checked stock regularly and discarded unsafe food to protect customers.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Wait Staff Member
Anytimes billards
Jacksonville, NC
10.2019 - 04.2021
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Handled special customer requests for separate checks and menu substitutions.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
CSR
Pizza Hut
Richlands, NC
10.2018 - 10.2019
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Gathered feedback from customers regarding products and services.
- Performed account maintenance activities such as updating client information in databases.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Piggy Wiggly
Richlands, NC
06.2017 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Education
High School Diploma -
Richlands High School
Richlands, NC06.2017
Skills
- Positive Attitude
- Team Collaboration
- Dedicated Work Ethic
- Kitchen Cleaning and Maintenance
- Verbal and Written Communication
- Order Accuracy
- Punctual and Reliable
- Kitchen Operations
- Workplace Health and Safety
- Effective Customer Communication
- Food Safety Understanding
- Heavy Lifting
- Equipment Cleaning
- Sanitation and Sterilization Procedures
- Ingredient Preparation
- Supply Restocking
Affiliations
- I am a stay at home mom who also manages her own appointments as well her husbands and child, on top of managing an entire household.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Kitchen Staff Member
Angry Ginger
03.2021 - 12.2022
Wait Staff Member
Anytimes billards
10.2019 - 04.2021
CSR
Pizza Hut
10.2018 - 10.2019
Cashier
Piggy Wiggly
06.2017 - 10.2019
High School Diploma -
Richlands High School
Similar Profiles
Breven NelsonBreven Nelson
Bartender at The Angry GingerBartender at The Angry Ginger
Brittany RileyBrittany Riley
Waitress at The Angry GingerWaitress at The Angry Ginger
Tiandra BrownTiandra Brown
Liquor Store Associate at Angry Otter LiquorLiquor Store Associate at Angry Otter Liquor