Alyssa Darling
Port Charlotte,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Manager/Bartender/Server
ARCHIE MOORE'S
Branford , CT
2022.03 - 2024.04
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Adhered to all health department regulations regarding food storage and preparation.
Bartender
Elis tavern
Milford , CT
2021.03 - 2021.12
- Provided excellent customer service to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Worked under pressure in a fast paced environment
FOOD SERVER
ELI'S ON WHITNEY
Hamden , CT
2020.07 - 2021.11
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service to all guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
FOOD SERVER/ BARTENDER
BUFFALO WILD WINGS
Milford , CT
2018.01 - 2020.01
- Provided excellent customer service to guests.
- Identified opportunities for upselling to guests.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Attended regular training sessions to stay updated on new products or trends.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
Shift Lead/Kitchen Prep Cook
Moe's Southwest Grille
Milford , CT
2017.02 - 2018.01
- Provided excellent customer service to guests.
- Implemented company policies consistently across all shifts.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Maintained records of daily food usage in accordance with health regulations.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Education
Some College (No Degree) - Liberal Arts And Sciences
Middlesex Community College - Middletown
Middletown, CTEmergency Medical Technology
Seymour EMS Program
Seymour, CT12.2019
High School Diploma -
West Haven High School
West Haven, CT2011-06
Skills
- Outstanding customer service
- Handling Difficult Customers
- Outgoing Personality
- Service-oriented mindset
- Point of sale systems
- Health codes compliance
- Anticipating guest needs
- New Hire Training
- Proficient in mixology
- Complex Problem-Solving
- Food Prep
Timeline
Manager/Bartender/Server
ARCHIE MOORE'S
2022.03 - 2024.04
Bartender
Elis tavern
2021.03 - 2021.12
FOOD SERVER
ELI'S ON WHITNEY
2020.07 - 2021.11
FOOD SERVER/ BARTENDER
BUFFALO WILD WINGS
2018.01 - 2020.01
Shift Lead/Kitchen Prep Cook
Moe's Southwest Grille
2017.02 - 2018.01
Some College (No Degree) - Liberal Arts And Sciences
Middlesex Community College - Middletown
Emergency Medical Technology
Seymour EMS Program
High School Diploma -
West Haven High School
Similar Profiles
Dylan CroninDylan Cronin
Assistant General Manager/Kitchen Manager at Archie Moore'sAssistant General Manager/Kitchen Manager at Archie Moore's
Jay FerberJay Ferber
Finance Manager/ Sales Manager at Archie Cochrane MotorsFinance Manager/ Sales Manager at Archie Cochrane Motors
Georgia NeilGeorgia Neil
Shift Manager at Archie Brothers DocklandsShift Manager at Archie Brothers Docklands