Alyssa Darnell
Fort Worth,TX
Summary
Driven and experienced Pharmacy Technician with a strong background in customer service. Demonstrates excellent communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Compounding Pharmacy Technician
Trail Creek Pharmacy
05.2020 - Current
- Providing excellent customer service in a local pharmacy retail setting.
- Engaging with new and current patients and physicians regarding compounded drugs and order fulfillment details.
- Detailing each patient's specific preferences in their profiles to ensure accuracy, efficiency, and utmost quality of service.
- Resolving third-party billing, computer system and customer service issues.
- Connecting with pharmaceutical supplier reps and initiating contact with potential suppliers.
Pharmacy Technician
Humana
01.2020 - 05.2020
- Delivered exceptional customer service to Humana members and healthcare providers in an inbound and outbound call center environment.
- Collaborated with other departments for complex calls to assist the caller quickly and efficiently.
- Documented and detailed each call in accordance with call center guidelines.
Certified Pharmacy Technician
Kroger
03.2018 - 01.2020
- Received “Fresh and Friendly” award for providing excellent and consistent customer service both in person and over the phone.
- Communicated effectively with patients, medical staff, insurance representatives, and other pharmacies via phone and/or fax.
Server
Pho V Noodle House
11.2015 - 03.2018
- Provided excellent customer service.
- Cultivated warm relationships with regular customers.
Education
Undergraduate Courses -
Tarrant County College
Hurst, TXHigh School Diploma -
Trinity High School
Euless, TX05.2018
Skills
- Customer service
- Verbal communication
- Telephone etiquette
- Critical thinking
- Effective problem solving
- Positive attitude
- Team collaboration
- Organization and prioritization
- Attention to detail
- Adaptability
- Time management
Timeline
Compounding Pharmacy Technician
Trail Creek Pharmacy
05.2020 - Current
Pharmacy Technician
Humana
01.2020 - 05.2020
Certified Pharmacy Technician
Kroger
03.2018 - 01.2020
Server
Pho V Noodle House
11.2015 - 03.2018
Undergraduate Courses -
Tarrant County College
High School Diploma -
Trinity High School