Alyssa Darroch
Sterling Heights,MI
Summary
A seasoned Recreation Major knowledgeable about municipal operation and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Effectively directing and improving the work of crews, event staff, and programs leaders completing various scopes of work. Excellent at multi-tasking. Offering experience in building programs, promoting engagement and delivering quality community recreational activities. Driven to create full, highly organized and fun-packed calendar. Self-directed event coordinator with over 5 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
8
8
years of professional experience
Work History
Teller
Citizens
10.2023 - 08.2024
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Paraprofessional
Utica Community Schools
04.2022 - 01.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Quick Service Food and Beverage
Walt Disney World
01.2019 - 05.2019
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Splash pad Aide
Sterling Heights Parks and Recreation
05.2018 - 08.2018
Summer Playground Aide
Sterling Heights Parks and Recreation
06.2016 - 09.2016
- Developed, modified and taught program activities to accommodate various ages, abilities and interests.
- Oversaw children on playground to monitor safety and suitability of activities.
- Prepared comprehensive schedules of activities and maintained daily records of number of participants, incidents and activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
Education
Bachelor’s Degree - Community Development
Central Michigan University
Mount Pleasant, MichiganSkills
- Community Service
- Leadership
- Communication
- Teamwork
- Goal-orientated
- Multitasking
- Problem-solving
- Event Planning
- Microsoft office certified
- Drawer balancing
- Cash Handling
- Excellent time management skills
- Strong Work Ethic
- Positive
- Friendly
- Schedule Management
- Classroom support
- Teacher Support
- Excellent customer service
References
Available upon request.
Timeline
Teller
Citizens
10.2023 - 08.2024
Paraprofessional
Utica Community Schools
04.2022 - 01.2023
Quick Service Food and Beverage
Walt Disney World
01.2019 - 05.2019
Splash pad Aide
Sterling Heights Parks and Recreation
05.2018 - 08.2018
Summer Playground Aide
Sterling Heights Parks and Recreation
06.2016 - 09.2016
Bachelor’s Degree - Community Development
Central Michigan University