Alyssa Davis

Manager

Panera Bread

12.2017 - 04.2025

Developed and implemented strategies to increase customer satisfaction and loyalty.
Supervised and trained staff in customer service, food handling, and safety protocols.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Ordered supplies from vendors as needed while staying within budget guidelines.
Assisted with kitchen preparation during peak times as needed.
Established policies for cash handling procedures to maximise security measures.
Inspected dining room area regularly for cleanliness and adherence to safety standards.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Performed regular cycle counts to maintain accuracy of inventory records.
Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted with hiring, training and mentoring new staff members.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Accomplished multiple tasks within established timeframes.
Oversaw inventory management, optimizing stock levels, and reducing waste.