Alyssa De Anda
San Francisco,CALIFORNIA
Summary
Dynamic and empathetic hostess with proven customer service and effective multitasking skills honed at Casaro Osteria. Excelled in greeting guests warmly, reducing wait times by efficiently coordinating with staff, and training new hostesses, significantly enhancing dining experiences. Skilled in phone etiquette and interactive communication, adept at upselling and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
Hostess
Casaro Osteria
08.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Sales Associate
Marios Family Clothing INC.
02.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
No Degree - Nutritional Sciences
San Francisco State University
San Francisco05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Greeting guests
- Upselling
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess
Casaro Osteria
08.2024 - Current
Sales Associate
Marios Family Clothing INC.
02.2021 - 03.2023
No Degree - Nutritional Sciences
San Francisco State University
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