Alyssa DeCubellis
New Port Richey,FL
Summary
Results-driven Operations AVP with over 10 years of experience in corporate banking, specializing in effective problem resolution strategies through comprehensive audits, analysis, and troubleshooting. Demonstrates exceptional organizational skills while adapting to evolving processes and technologies. Strong commitment to enhancing operational efficiency and delivering high-quality results. Proven ability to collaborate with cross-functional teams to drive continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Payment Controls Assistant Vice President
Citi
Tampa, FL
12.2024 - Current
- Managed team activities and decision-making processes while supervisor was unavailable.
- Analyzed and enforced segregation of duties (SOD) protocols for Citi payment applications, ensuring alignment with risk reduction strategies.
- Conducted regular assessments of LAPC to identify and rectify potential payment discrepancies, maintaining operational integrity.
- Analyzed and updated payment control procedures to facilitate a more efficient processing system.
- Provided training and support to junior staff on industry best practices, fostering skill enhancement and team effectiveness.
- Streamlined project workflows and deployed advanced applications to optimize tracking of offline processes.
- Developed and maintained comprehensive documentation to support compliance with industry regulations and effective risk management needed for audit.
Payment Controls Monitoring Analyst
Citigroup Inc
Tampa, FL
07.2024 - 12.2024
- Identified and addressed control failures in payment applications through the establishment of comprehensive payment monitoring within the Large Anomalous Payment Center (LAPC) application.
- Created comprehensive templates for documenting control activities, facilitating better organization of LAPC approver group CMP tracker and approver group repositories.
- Engaged with diverse lines of business and cross-functional teams to formulate strategies that support organizational goals and minimize operational risks with alerts while monitoring.
- Designed and launched robust procedures and frameworks within new LAPC application to safeguard against significant payment errors.
- Coordinated onboarding sessions and training workshops to ensure new employees effectively understand Citi applications and payment controls monitoring procedures.
- Identified key data trends and provided insights to optimize decision-making processes across departments.
- Analyzed empirical evidence and presented key findings to senior management, guiding strategic initiatives and directions.
Management Control Assessment Analyst (MCA)
Citi
Tampa, FL
07.2023 - 07.2024
- Interpreted financial data to discern trends and recommend procedural adjustments aimed at minimizing risk exposure.
- Directed efforts to ensure alignment with regulatory standards and enhance internal control measures.
- Evaluated and strengthened internal controls by implementing MCA testing methodologies across multiple lines of business and manual payment applications.
- Formulated comprehensive QA inspection measures, incorporating detailed procedures and checklists, to ensure rigorous compliance with MPP standard operating procedures.
- Mentored junior analysts, fostering skill development and promoting a culture of continuous improvement.
Data Entry Operator
Pasco County School District
Land O' Lakes, FL
04.2023 - 07.2023
- Completed data entry tasks with accuracy and efficiency for the Student In Transition team. Worked closely with families and students going through homelessness in Pasco county. Worked to get students back into the schools and emergency supplies they may need.
- Scanned in SIT bus transportation routes and updated the families and DEO of their school.
- Sorted documents such as MIS 140 Forms and maintained organized filing process.
- Obtained MIS140 forms and uploaded into MyStudent database. Coded information in our SIT tab ( Students in Transition)
- Created reports based on up-to-date data to inform SIT business decisions.
- Worked closely with social workers, social services coordinators, and multiple DEO from all pasco county schools.
- Answered phone calls for the main SIT line and the District Office front desk.
Administrative Assistant
Stepping Stones School
New Port Richey
09.2019 - 04.2023
- Oversaw client interactions and systematically tracked records to optimize office workflow.
- Facilitated efficient scheduling of callback appointments, enhancing supervisor's productivity. Analyzed voicemails to identify urgent matters and streamline communication.
- Monitored supply levels and placed timely purchase orders to maintain sufficient office resources.
- Diagnosed and addressed software-related problems to ensure optimal performance of company website.
- Facilitated effective communication by responding to customer inquiries with a focus on patience and positivity through both email and phone channels.
- Streamlined mail sorting processes to improve communication flow. Optimized supply restocking procedures to reduce downtime. Enhanced grading accuracy of paperwork to support timely feedback for students.
Quality Assurance Analyst
JPMorgan Chase
Tampa, FL
04.2015 - 09.2018
- Supported the Information and Technology group by maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
- Coordinated daily interactions with multiple teams, including EPV applications and database, to ensure project alignment and efficiency.
- Monitored and evaluated product quality standards to achieve defined objectives and maintain compliance with specifications.
- Achieved increased productivity and enhanced workflows by effectively addressing identified issues. Conducted thorough mainframe and database ticket audits to ensure operational efficiency.
- Oversaw the development and revision of project manuals and technical documentation utilized by quality assurance teams. Addressed discrepancies in interdepartmental policies and procedures to enhance collaboration.
- Conducted thorough testing and analysis of quality checker system, meticulously logging audit results for effective reporting.
- Achieved streamlined workflows by effectively managing and utilizing a range of computer programs and applications including Oracle, Sybase, SQL Server Management Studio, RSAM, EPV Quality Checker, and Microsoft Office applications.
Database Administrator
JPMorgan Chase
Tampa, FL
01.2014 - 04.2015
- Managed database administration and support to ensure seamless operations and server reliability.
- Facilitated communication through escalation mailbox for urgent database break tickets, prioritizing swift issue resolution.
- Evaluated and assigned daily tickets to database team, ensuring alignment with project priorities.
- Executed simultaneous management of multiple ticketing systems (RSAM, EURC, Peregrine) to address and resolve client database challenges.
- Analyzed system automation issues and implemented repairs to restore optimal performance.
- Administered user profile setup and access control measures for each database end user in corporate office environment.
- Achieved significant improvements in efficiency and productivity through swift acquisition and application of new skills. Leveraged expertise in SQL Server Management Studio, Oracle, and Sybase to elevate departmental performance.
Technical Support Representative (JPM ACCESS)
JPMorgan Chase
Tampa, FL
05.2012 - 01.2014
- Analyzed customer concerns regarding JPMorgan Access application and articulated solutions to enhance service performance and functionality.
- Facilitated timely ACH file uploads and wire payments, improving customer satisfaction. Streamlined reporting processes for direct deposit and lockbox payments, contributing to operational efficiency.
- Coordinated efforts with supervisors and Level 2 support to ensure timely resolution of customer inquiries.
- Clarified and communicated technical challenges in a user-friendly manner to facilitate comprehension for non-technical stakeholders.
- Responded to a significant number of inbound calls to facilitate remote support and document case details for future reference.
Retail Manager
Ulta
Wesley Chapel, FL
07.2011 - 05.2012
- Investigated control failures within payment control applications by implementing and conducting Preventative Payment Controls Testing to eliminate gaps within threshold dependent transaction approvals.
- Identified areas of improvement within internal controls by implementing and conducting MCA testing within various LOB’s and Manual Payment application’s.
- Created standardized templates for documenting control activities such as Approver Group CMP Tracker and Approver Group Repositories.
- Collaborated with cross-functional teams such as technology, project management, training, and various LOB’s to create strategies that aligned with business objectives and reduced operational risks.
- Developed and implemented procedures and framework within the new LAPC application to mitigate the risk of large erroneous payments.
- Designed QA inspection measures including procedures and checklists for Compensating Controls, improving MPP standard procedure adherence.
- Assisted in onboarding and training new employees on Citi applications and processes within the payment controls monitoring team.
Education
Bachelors - Health Management And Clinical Assistance
Pasco Hernando State College
New Port Richey, FLAssociate Of Applied Science - Business Administration And Management
Hillsborough Community College
Tampa, FL05.2015
Skills
- Quality Assurance
- Issue Resolution
- Microsoft Applications
- Department policies & procedure implementation
- Documentation
- Cross-Functional Teamwork
- Risk Assessment
- Decision making & judgment
- Issue resolution skills
- Banking operations
Timeline
Payment Controls Assistant Vice President
Citi
12.2024 - Current
Payment Controls Monitoring Analyst
Citigroup Inc
07.2024 - 12.2024
Management Control Assessment Analyst (MCA)
Citi
07.2023 - 07.2024
Data Entry Operator
Pasco County School District
04.2023 - 07.2023
Administrative Assistant
Stepping Stones School
09.2019 - 04.2023
Quality Assurance Analyst
JPMorgan Chase
04.2015 - 09.2018
Database Administrator
JPMorgan Chase
01.2014 - 04.2015
Technical Support Representative (JPM ACCESS)
JPMorgan Chase
05.2012 - 01.2014
Retail Manager
Ulta
07.2011 - 05.2012
Bachelors - Health Management And Clinical Assistance
Pasco Hernando State College
Associate Of Applied Science - Business Administration And Management
Hillsborough Community College