Alyssa Deguire
El Paso,TX
Summary
Dedicated and customer-focused professional with a strong foundation in communication and interpersonal skills. Experienced in managing reservations, seating arrangements, and payment processing, I am committed to fostering a warm and inviting atmosphere for all guests.
As a proactive manager with two years of experience in team leadership within the food and business industry, I bring a robust background in sales, management, and customer service in fast-paced environments. I am eager to leverage my skills to enhance customer experiences and drive team success.
Additionally, I am actively seeking opportunities that will allow me to build my work experience and expand my skill set. I am enthusiastic about learning and adapting to new roles, even in areas where I may have limited prior experience. My commitment to professional growth and development ensures that I will contribute positively to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Buffalo Wild Wings
El Paso, TX
11.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Manager
Sonic DriveIn
El Paso, TX
12.2022 - 08.2023
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales & Marketing Coordinator
R&R Design
El Paso, Texas
12.2020 - 07.2022
- Monitored industry trends and news related to company products and services.
- Researched competitive products and pricing for sales staff use.
- Coordinated with the marketing team to ensure brand consistency in all campaigns.
- Analyzed customer feedback and provided reports on trends to management.
- Managed budgets associated with advertising campaigns or other projects.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Conducted market research to identify potential customers and their needs.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2024
Skills
- Front-Of-House Display Creation
- Menu Memorization
- Conflict Resolution
- Guest Relations Management
- Group Reservations Management
- Food Inspection
- Reservations Coordination
- Dining Room Management
- POS System Operations
- Relationship Building
- Safe Food Handling
- Customer Service
- Handling Complaints
- Greeting Guests
- Time Management
- Strategic Planning
- Attention to Detail
- Staff Training
- Team Leadership
- Problem Solving
- Reservation coordination
- Sales and Marketing
- Scheduling
- Cash Handling
- Active Learning
Certification
- ServSafe
- Certified CPR
- Certified Emergency Dispatch
Timeline
Restaurant Hostess
Buffalo Wild Wings
11.2023 - Current
Manager
Sonic DriveIn
12.2022 - 08.2023
Sales & Marketing Coordinator
R&R Design
12.2020 - 07.2022
High School Diploma -
Eastwood High School
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