Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Delarosa

Miami,Florida

Summary

Enthusiastic and experienced professional with over 8 years of experience in the service industry. Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Analytical problem-solver successful at managing time and minimizing table turn times to maximize restaurant efficiency.

Overview

5
5
years of professional experience

Work History

Captain

Chateau Zz’s
11.2023 - Current


  • Developed and implemented strategies to improve table turnover rates during peak hours.
  • Fostered positive guest relationships through attentive service and effective problem resolution.
  • Showed high-level understanding of fine dining standards and practices.
  • Implemented upselling strategies that contributed to increased average check size per guest.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.

Server/ Bartender

Bay 13 Brewery & Kitchen
12.2020 - 2023
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

Various Studies

Miami-Dade College
Miami, Florida

High School Diploma -

Miami Southridge Senior High School
Miami, Florida
2014

Skills

  • High-volume dining
  • Ability to work under pressure
  • Closing and opening experience
  • Customer service
  • Safe food handling
  • Conflict and dispute resolution
  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Effective sales techniques

Timeline

Captain

Chateau Zz’s
11.2023 - Current

Server/ Bartender

Bay 13 Brewery & Kitchen
12.2020 - 2023

Various Studies

Miami-Dade College

High School Diploma -

Miami Southridge Senior High School

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