Alyssa DeLeon
Yakima,WA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Casino Dealer
Nob Hill Casino
Yakima, WA
05.2015 - 04.2024
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Performed simple math skills to facilitate accurate payouts.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Closed games by sorting cards, balancing racks and counting chips.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Performed functional game duties quickly by efficiently handling money and chips.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Observed gamblers to identify marking, switching and counting cards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Wait Staff Member
Castillo De Feliciana Vineyard & Winery
Woodinville, WA
01.2022 - 08.2022
- Answered guest questions regarding menu, beverage preparation, recipe ingredients and allergens.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Implemented sanitary food handling, holding and service protocols.
- Set up dining room to meet hospitality and service standards.
- Checked with customers to determine satisfaction with breverages, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about the winery's menu and products.
Education
Esthetics Diploma Certification - Esthetics
Evergreen Beauty And Barber College
Everett, WA06-2022
Associate of Arts -
Yakima Valley Community College
Yakima, WA08-2019
High School Diploma -
Davis High School
Yakima, WA05-2015
Skills
- Customer Service
- Typing
- Computer Skills
- Quick Learner
- Attention to Detail
- Teamwork and Collaboration
- Resolving Conflicts
- Handling Money
- Good Communication
References
References available upon request.
Timeline
Wait Staff Member
Castillo De Feliciana Vineyard & Winery
01.2022 - 08.2022
Casino Dealer
Nob Hill Casino
05.2015 - 04.2024
Esthetics Diploma Certification - Esthetics
Evergreen Beauty And Barber College
Associate of Arts -
Yakima Valley Community College
High School Diploma -
Davis High School