Alyssa DeLigio

Certified pharmacy technician in a fast-paced, high-volume store providing exceptional customer service with attention to detail and accuracy. This position requires a state license and the ability to deal discreetly with patient’s health, health insurance, and other private information under the HIPAA laws.

▪ Assisting Patients with Medication Needs: Provide personalized service to patients seeking over-the-counter medicines. Help patients locate the desired medications and process the sale. Review prescriptions for accuracy and completeness.

▪ Prescription Management: Ensure that prescription information is complete and accurate. Verifying prescription information and contact healthcare providers if needed. Manage prescription refill requests, including contacting doctors for authorization.

▪ Pharmacy Operations: Verify, organize, and stock daily orders of medications and supplies. Assist with training and guidance for new pharmacy technicians. Fill prescriptions accurately and efficiently. Use contact management tools to communicate with healthcare providers and patients.

▪ Sales and Transactions: Ring up patient medications and process sales transactions. Inquire whether patients have questions for the pharmacist regarding their medications.

Provides exceptional customer service in a fast-paced, high-stress environment, ensuring that customers are satisfied through prompt and friendly assistance.

▪ Supervises the Customer Service Department in the absence of management, overseeing operations and leading a team of up to 30 associates ensuring customer service standards are upheld.

▪ Conducts thorough and accurate cash balancing of tills and safe for end of day reconciliation.

▪ Handles high value cash transactions for money services and lottery with precision and efficiency without mistakes.

▪ Conducts comprehensive training for new Customer Service Staff, providing detailed instructions on money services, and opening/closing cash office operations.