Alyssa DeSarro
Pittsburgh,PA
Summary
Known for exceptional interpersonal communication and problem-solving skills, ready to leverage experience in operations and patient management to enhance organizational performance.
Overview
12
12
years of professional experience
Work History
General Manager
Industry Public House
Pittsburgh, Pennsylvania
04.2020 - 11.2025
- Oversaw daily operations and ensured efficient workflow across departments.
- Developed training programs to enhance staff skills and performance.
- Facilitated communication between departments to resolve issues promptly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored compliance with safety regulations and company policies regularly.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
Dental Assistant
Stephen DeFusco DMD
Pittsburgh, Pennsylvania
05.2024 - 11.2024
- Assisted in patient preparation for dental procedures and examinations.
- Maintained cleanliness and sterilization of dental instruments and work areas.
- Managed patient records, ensuring accuracy and confidentiality of information.
- Scheduled appointments and coordinated follow-up visits for patients.
- Communicated with insurance companies to verify patient coverage and benefits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
General Manager
TimeOut Sports Bar and Grill
East Liverpool, OH
02.2014 - 03.2020
- Implemented training programs for new employees to enhance service standards.
- Managed staff scheduling to optimize coverage and maintain service quality.
- Coordinated inventory management to ensure availability of essential supplies.
- Developed marketing strategies to attract new customers and retain existing ones.
- Fostered a positive work environment to boost employee morale and teamwork.
- Monitored financial performance to control expenses and maximize profitability.
- Established relationships with local suppliers for better product sourcing and pricing.
Bartender Supervisor
The Bertram Inn and Country Club
Aurora , OH
06.2017 - 08.2019
- Supervised bar staff to ensure exceptional customer service and efficient operations.
- Trained new bartenders on drink recipes and customer interaction techniques.
- Implemented hygiene and safety standards to ensure compliance with regulations.
- Coordinated special events, providing beverage service for weddings and corporate gatherings.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Provided exemplary customer service at all times while interacting with patrons.
Dental Assistant Intern
E. Lee Rice DDS
East Liverpool, OH
06.2015 - 07.2016
- Sterilized instruments and maintained cleanliness in treatment areas.
- Supported dentists by anticipating needs during examinations and treatments.
- Broke down and set up equipment and sanitized various dental tools.
- Scheduled appointments for patients in accordance with practice policies.
- Greeted and welcomed patients upon arrival at the office, ensuring their comfort throughout their visit.
- Promptly reported any changes or concerns about a patient's condition to the dentist or hygienist.
Education
Bachelor of Science - Communications And Marketing
Kent State University
Kent, Ohio, OH05-2021
Skills
- Budget management
- Proficient in Open Dental
- Staff training and development
- Problem resolution
- Schedule management
- Exceptional interpersonal communication
- Verbal and written communication
- Operations management
- Patient management
- Dental record keeping
- Chair-side support
- Continuing education commitment
- Dental software management
Timeline
Dental Assistant
Stephen DeFusco DMD
05.2024 - 11.2024
General Manager
Industry Public House
04.2020 - 11.2025
Bartender Supervisor
The Bertram Inn and Country Club
06.2017 - 08.2019
Dental Assistant Intern
E. Lee Rice DDS
06.2015 - 07.2016
General Manager
TimeOut Sports Bar and Grill
02.2014 - 03.2020
Bachelor of Science - Communications And Marketing
Kent State University