Alyssa Dewailly

Sonic

Bulverde, TX

06.2020 - Current

Supervised daily operations including scheduling shifts, assigning duties.
Maintained accurate records of sales transactions using point-of-sale systems.
Communicated regularly with customers to gain insights into their needs.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with management on developing strategic plans for achieving business goals.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Created reports on sales trends, inventory levels, and financial data.
Ensured compliance with safety regulations and company policies.
Analyzed business performance data and forecasted business results for upper management.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Overview