Alyssa DiAntonio
Clawson,MI
Summary
Outgoing and friendly barista with experience at Starbucks and Biggby Coffee, knowledgeable in espresso machine operation and exceptional customer service. Proven ability to create diverse beverages while upselling effectively, ensuring high customer satisfaction. Recognized for training new staff and maintaining a clean, efficient workspace, demonstrating strong attention to detail and time management skills.
Overview
2
2
years of professional experience
Work History
Barista
Biggby Coffee
05.2025 - Current
- Maintained consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Regularly cleaned and sanitized equipment, utensils, bar area, customer seating area, etc.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed core values of the company, maintaining high quality beverages while creating meaningful customer connections.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Crew Trainer
McDonald's
10.2023 - 04.2025
- Maintained knowledge of all position requirements.
- Trained new employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set a positive example for team members in customer-facing roles to promote efficient, quality service.
- Followed food safety standards and consistently prioritized customer satisfaction.
Barista
Macy's Starbucks
06.2024 - 03.2025
- Trained in opening, closing, food pulls, ingredient preparation, stocking, all drink recipes, and expiration dates.
- Opened and closed regularly.
- Maintained consistent attendance and punctuality.
- Assisted in training new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Regularly operated espresso machines, commercial coffee brewers, blenders, and other equipment.
- Cleaned and sanitized counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created a wide variety of beverages, meeting every customer's needs while upselling to drive sales.
- Controlled long lines with quick, efficient service.
Education
Psychology
Northern Michigan University
Marquette, MIBachelor of Science - Psychology
Oakland University
Rochester, MI05-2027
Skills
- Opening and closing duties
- Espresso machine operation
- Cash register operation
- Upselling
- Exceptional customer service
- Food and drink preparation
- Menu memorization
- Solid problem solver
- Time management
- Attention to detail
Timeline
Barista
Biggby Coffee
05.2025 - Current
Barista
Macy's Starbucks
06.2024 - 03.2025
Crew Trainer
McDonald's
10.2023 - 04.2025
Psychology
Northern Michigan University
Bachelor of Science - Psychology
Oakland University
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