Alyssa Dicharry
Satellite Beach,FL
Summary
Friendly Receptionist with background in various settings. Knowledgeable about customer service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Receptionist
Paloma Academy
02.2022 - Current
- Enhanced parent satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of knowledge, providing accurate information to parents and students.
- Handled parent and student complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Customer Service Associate
Winn Dixie Supermarket
02.2021 - 01.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Business
Eastern Florida State College
Melbourne, FL12.2024
Skills
- Proficient in Word and Excel
- Administrative Support
- File Management
- Data Entry
- Project Coordination
- Technical Support
- Scheduling
- Document Management
- Professional Demeanor
- Telephone Skills
- Database Administration
- Office Administration
- Data Inputting
Timeline
Receptionist
Paloma Academy
02.2022 - Current
Customer Service Associate
Winn Dixie Supermarket
02.2021 - 01.2022
Associate of Arts - Business
Eastern Florida State College