ALYSSA DIN
Phoenix,AZ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Concierge Medical Assistant
Southwellness
Paradise Valley, AZ
05.2024 - Current
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Increased revenue from upselling activities by effectively promoting additional hotel offerings such as spa treatments or dining options tailored to each guest''s interests or requirements.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Created customized itineraries tailored to guests'' preferences, ensuring memorable experiences during their stay.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Social Media Marketing Assistant
Southwellness
Paradise Valley, AZ
09.2023 - Current
- Participated in brainstorming sessions with team members regarding upcoming campaigns or initiatives
- Optimized budget allocation across various social platforms using analytics tools
- Monitored competitor activity on social media channels for insights into best practices
- Integrated new technologies into existing processes for improved efficiency
- Assisted in developing innovative ideas for engaging users through interactive experiences
- Researched emerging technologies related to social media marketing and identified opportunities for implementation
- Developed strategies to increase social media presence and engagement on multiple platforms such as Facebook, Instagram, Twitter, and YouTube
- Generated reports highlighting key performance indicators related to campaigns
- Organized events such as webinars, giveaways, contests designed to build brand awareness
- Maintained relationships with clients by providing timely updates on progress toward goals
Medical Front Office Coordinator
Southwellness
Paradise Valley, AZ
05.2023 - Current
- Ensured compliance with HIPAA regulations regarding patient privacy rights
- Compiled daily financial reports for management review
- Demonstrated ability to prioritize tasks and manage time effectively
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Answered incoming calls in a professional manner; routed calls to appropriate personnel or departments as needed
- Trained new staff members on front desk procedures such as appointment scheduling, check-in process
- Provided excellent customer service both in person and over the phone by responding to questions promptly and courteously
- Utilized problem solving techniques to resolve conflicts between patient accounts and insurance carriers
- Developed strong customer service skills while interacting with patients, families and health care providers
- Communicated effectively with internal staff members on various projects related to patient services
Medical Receptionist
Mens Vitality Center
Phoenix, AZ
07.2022 - 05.2023
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Processed payment transactions for cash, checks, and credit and debit cards
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Organized and filed patient medical records
Barista
Dutch Bros
Phoenix, AZ
06.2019 - 06.2022
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
Education
Bachelor of Science (B.S.) - Business
Grand Canyon University
Phoenix, AZ12.2023
Skills
- Affiliate Marketing
- Brand Awareness
- Email Marketing
- Social Media Strategy
- Computer Proficiency
- Professionalism
- Adaptability
- Customer Service
- Office Administration
- Insurance Verification
- Multitasking Abilities
- Medical Terminology
- Payment Collection
- Database Administration
- Event Promotion
- Social Media Posting
- Market Research
- Public Relations
- Analytics Tracking
- Exceptional communication
- Task delegation
Certification
Red cross CPR BLS and AED
Timeline
Lead Concierge Medical Assistant
Southwellness
05.2024 - Current
Social Media Marketing Assistant
Southwellness
09.2023 - Current
Medical Front Office Coordinator
Southwellness
05.2023 - Current
Medical Receptionist
Mens Vitality Center
07.2022 - 05.2023
Barista
Dutch Bros
06.2019 - 06.2022
Bachelor of Science (B.S.) - Business
Grand Canyon University