Alyssa Dockter
Mandan
Summary
Offering solid foundation in security principles and strong desire to learn and grow in security management environment. Brings ability to quickly grasp new security procedures and technologies, enhancing operational efficiency and safety. Ready to use and develop analytical thinking and organizational skills in a security role.
Overview
4
4
years of professional experience
Work History
Financial Service Specialist
First Community Credit Union
05.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
Sales Associate
Buckle
05.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Team Lead Cinnabon
Coffee Cup Fuel Stop
12.2022 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Barista
Coffee Cup Fuel Stop
12.2021 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Sandwich Artist
Coffee Cup Fuel Stop
11.2020 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Restocked and rotated stock in display case to mitigate stock loss.
Lifeguard
Kidder County Pool Board
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
Education
Still Studying - Business
Bismarck State College
Bismarck, ND05-2027
High School Diploma -
North Dakota Center For Distance Education
Fargo, ND05-2023
Skills
- Sales and marketing
- Know your customer
- Customer relationship building
- Cash handling
- Relationship management
- Account documentation
- Hospitality and accommodation
- Strong work ethic
- Problem-solving
- Customer service
- Reliability
Timeline
Financial Service Specialist
First Community Credit Union
05.2024 - Current
Sales Associate
Buckle
05.2023 - 01.2024
Team Lead Cinnabon
Coffee Cup Fuel Stop
12.2022 - 04.2023
Lifeguard
Kidder County Pool Board
05.2022 - 08.2022
Barista
Coffee Cup Fuel Stop
12.2021 - 03.2023
Sandwich Artist
Coffee Cup Fuel Stop
11.2020 - 03.2023
Still Studying - Business
Bismarck State College
High School Diploma -
North Dakota Center For Distance Education
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