Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Doescher

Des Moines

Summary

Dynamic customer service and management professional with a proven track record at Signet Jewelers, excelling in inventory, management, and staff training. Recognized for enhancing customer satisfaction and achieving sales goals through effective communication and problem-solving skills. Proficient in point-of-sale operations, consistently delivering results in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Store Lead/Assistant Manager

Walgreens
04.2025 - Current
  • Implements visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlines store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduces inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Trains new employees, fostering a supportive learning environment that facilitates rapid skill development.
  • Optimizes inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Ensures compliance with company policies and procedures, leading to consistently high audit scores.

Commercial Cleaner

FBC Cleaning Services
03.2023 - 02.2024
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Emptied trash and recycling bins and replaced liners.
  • Inspected facilities regularly to identify potential safety hazards or areas that need attention.
  • Serviced, cleaned and restocked restrooms.
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.

Seasonal Warehouse Associate

UPS
11.2022 - 01.2023
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items up to 50 pounds.
  • Maintained accurate inventory records through manual and computerized systems.
  • Used scanners to track parcel information, condition or receipt.

Store Manager

Signet Jewelers
06.2016 - 08.2021
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed sales and activity reports to measure productivity and goal achievement.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action by incorporating feedback to implement improvement plans.
  • Established customer service standards and monitored staff compliance.
  • Completed thorough opening, closing, and shift change functions and procedures to maintain operational standards each day, following company policies and procedures.
  • Recruited, hired, trained, and supervised new employees.
  • Reviewed customer feedback to make improvements, and promote satisfaction.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Organized displays according to company standards and specifications.

Receptionist

Dale's Auto Services
07.2013 - 08.2015
  • Greeted customers, answered general questions.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled appointments for clients, customers, and other visitors.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Placed and processed orders, requests, and forms accurately and efficiently for parts delivery.
  • Generated invoices and managed filing system for invoices, documents, and other relevant information.

Customer Service Representative

Aviva Life Insurance
08.2012 - 02.2013
  • Updated databases with new and modified customer data.
  • Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Utilized specialized software applications related to the job role.

Customer Service Cashier

Factory Card Outlet
05.2006 - 04.2007
  • Counted and balanced cashier drawers.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Some College (No Degree) - Criminal Justice

DMACC
Ankeny, IA

GED - undefined

DMACC
Des Moines, IA
05.2008

Skills

  • Customer service
  • Data entry
  • Scheduling
  • Inventory management
  • Point-of-sale operation
  • Merchandising techniques
  • Staff and sales training, development, and management
  • Shipping, receiving, and processing shipments
  • Loading and unloading packages of up to 50 lbs
  • Organizing and categorizing paperwork and inventory

Timeline

Store Lead/Assistant Manager

Walgreens
04.2025 - Current

Commercial Cleaner

FBC Cleaning Services
03.2023 - 02.2024

Seasonal Warehouse Associate

UPS
11.2022 - 01.2023

Store Manager

Signet Jewelers
06.2016 - 08.2021

Receptionist

Dale's Auto Services
07.2013 - 08.2015

Customer Service Representative

Aviva Life Insurance
08.2012 - 02.2013

Customer Service Cashier

Factory Card Outlet
05.2006 - 04.2007

Some College (No Degree) - Criminal Justice

DMACC

GED - undefined

DMACC

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