Alyssa Dorsey
Portland,OR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Packer/Inspector
Electro-chem
Sellwood, OR
02.2023 - Current
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Arranged items on pallets according to size and weight.
- Inspected packages for accuracy and completeness before shipping.
- Assembled cardboard boxes according to customer specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Weighed packages to determine shipping costs.
- Sealed containers or materials using glues, fasteners and tape.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Invoiced bills to customers.
- Organized and verified paperwork to ensure instructions were correct for customers.
- Filed and organized paperwork.
- Degreased
- Racked product to be anodized
Supervisor
Home Depot
Aurora, CO
10.2020 - 02.2023
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in conferences related to industry trends or organizational developments.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed payments using point-of-sale systems.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Professional Pet Stylist
PetSmart
Beaverton, OR
03.2017 - 02.2020
- Handled customer complaints in a polite and professional manner.
- Assessed the condition of pets' coats before performing any grooming service.
- Provided advice to pet owners on the best grooming techniques for their pet's breed type.
- Completed daily cleaning tasks such as sweeping floors, washing towels and replenishing supplies.
- Used scissors, clippers and other grooming instruments in a safe manner to avoid injury to pets or humans.
- Greeted customers and their pets, answered questions about services offered.
- Recommended products such as shampoos, conditioners, brushes, nail clippers to pet owners.
- Ensured that all safety protocols were followed while handling animals in the salon environment.
- Adhered strictly to safety standards set by local laws governing professional pet stylists.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
- Developed creative solutions for difficult-to-style breeds or coat types.
- Monitored pets during grooming sessions for signs of stress or discomfort.
- Kept accurate records of all services provided to clients' pets in the salon database system.
- Assisted with the removal of mats from fur using specialized combs or shears.
- Responded promptly to customer inquiries via phone calls or emails regarding services offered at the salon.
- Identified and addressed difficult pet or owner challenges with professional demeanor.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Delivered excellent service to pet owners to drive repeat business.
- Assessed animals for injury and illness.
- Scheduled grooming appointments for animals.
Barista/Cashier
King Soopers
Aurora, CO
03.2016 - 11.2016
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Checked brewing equipment for proper functionality.
Barista/Cashier
Dunkin' Donuts
Poughkeepsie, NY
01.2014 - 01.2015
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created complex, hand-crafted beverages based upon customer preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Sweep, mop and vacuum floors of all areas.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Followed recipes and customer requests to prepare meals.
- Maintained safe food handling practices to prevent germ spread.
Education
High school or equivalent -
Franklin D Roosevelt High School
06.2015
Associate of Applied Science - Landscape Technology
Portland Community College
Portland, ORSkills
- Product Organization
- Quality Assurance
- Packing Boxes
- Warehouse Safety
- Reading Comprehension
- Goal-Oriented
- Employee Motivation
- Staff Development
- Training and Mentoring
- Cash Handling
- Data Entry
- Performance Evaluations
- Relationship Building
- Courteous and Professional
- POS System Operation
- Order Fulfillment
- Attention to Detail
- Oral Communication
- Computer Skills
- Client Engagement
- Complex Problem-Solving
- MS Office
- Appointment Scheduling
- Animal Handling
- Sanitation Procedures
- Nail Trimming
- Work Planning
- Customer Service
- Problem Identification
- Animal Observations
- Continuous Improvement
- Equipment Disinfection
- Adaptability and Flexibility
- Multitasking
Timeline
Packer/Inspector
Electro-chem
02.2023 - Current
Supervisor
Home Depot
10.2020 - 02.2023
Professional Pet Stylist
PetSmart
03.2017 - 02.2020
Barista/Cashier
King Soopers
03.2016 - 11.2016
Barista/Cashier
Dunkin' Donuts
01.2014 - 01.2015
High school or equivalent -
Franklin D Roosevelt High School
Associate of Applied Science - Landscape Technology
Portland Community College
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