Alyssa Douglas
Leominster,MA
Summary
Highly motivated Assistant Manager with an analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Manager on Duty
The Childrens Place
Saugus, MA
07.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, and managed payroll for all store employees.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Identified potential shoplifters through observation of suspicious behavior or activities.
Key Holder/ Shift Leader
Sally's Beauty Supply
Revere, MA
02.2020 - 05.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Monitored cash intake and deposit records, increasing accuracy, reducing discrepancies, and forecast future needs.
- Tracked stock movement to ensure the availability of merchandise for customers.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Administration, Kitchen Staff, House Keeping
Red Fox Inn
Winhall
12.2016 - 12.2019
- Worked assignments for different kitchen stations
- Offered technical support and troubleshot issues to enhance office productivity
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Education
High School Diploma - <ul><li>Administrative/customer service</li><li>Math – arithmetic, statistics</li><li>Computers and technology</li><li>Managed School Store</li><li>Apprenticed at the School bank</li></ul>
Northeast Metropolitan Regional Vocational High School
01.2019
Skills
- Business Administration
- Office Equipment Maintenance
- Data Organization
- Telephone Reception
- Transporting Files
- Microsoft Office
- Inventory Supplies
- Excel Spreadsheets
- Hiring and Training
- Store Opening and Closing
- Customer Service and Engagement
Certification
OSHA General Industry Certification
Timeline
Assistant Store Manager/Manager on Duty
The Childrens Place
07.2023 - Current
Key Holder/ Shift Leader
Sally's Beauty Supply
02.2020 - 05.2020
Administration, Kitchen Staff, House Keeping
Red Fox Inn
12.2016 - 12.2019
High School Diploma - <ul><li>Administrative/customer service</li><li>Math – arithmetic, statistics</li><li>Computers and technology</li><li>Managed School Store</li><li>Apprenticed at the School bank</li></ul>
Northeast Metropolitan Regional Vocational High School
OSHA General Industry Certification
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