Alyssa Drake
West Bend,WI
Summary
Experienced and personable caretaker with a strong attention to detail and a track record of delivering timely results. Skilled at identifying and rectifying mistakes to achieve successful outcomes. Committed to ensuring customer satisfaction by providing attentive service and meeting individual needs. Maintains a clean, organized, and safe environment to promote focus and attention to detail. Exceptional listening skills and a friendly demeanor when addressing customer needs and offering solutions. Collaborative team player who understands the value of effective communication in leveraging collective strengths. Reliable candidate seeking new challenges to expand skills and excel through multitasking and prioritization.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Dasher
Door Dash
05.2021 - Current
- Resolved customer concerns to improve service
- Maintained required paperwork to record delivery information
- Organized and delivered meals following customer preferences
- Communicated with restaurant staff and customers using email, text and phone calls
- Collected customer signatures for deliveries
Caregiver
The Waterford at Hartford
10.2021 - 07.2023
- Provided care and companionship to homebound clients with varying mental and physical capacities
- Addressed care plans to each resident's family members
- Established positive routines to support residents daily needs through positive encouragement and support
- Monitored all changes in physical, mental and emotional conditions and reported them to the nursing staff
- Recorded patients care using medical software programs
Caregiver
Majestic Heights
11.2018 - 08.2021
- Plans to stabilize and treat patients during emergency situations
- Monitored patient response to treatment plans and reported unusual findings to the nurse supervisor
- Collaborated with the team to deliver high-quality care and enhanced healthcare standards and document updates to patient charts covering vitals, treatments and responses
- Recorded information while working alongside registered nursing staff and followed care plans, responded, resolved and followed up on patient and family concerns
- Dressed wounds, helped with procedures and replenished room supplies and entered treatment data into designated clinical applications accurately
Sandwich Maker
Jimmy Johs
08.2017 - 11.2018
- Presented delicious sandwiches to match order specifications and quality standards
- Prioritized excellent customer service, anticipating problems and resolving issues
- Communicated with coworkers to prioritize workflow and streamline order preparation
- Interacted well with customers in serving and dining areas
- Delivered positive service experience when greeting and serving customers
Education
High School Diploma -
Hartford Union High School
Hartford, WI06.2018
Skills
- Proper phone etiquette
- Client satisfaction
- Active listening
- Coordination skills
- Compassionate client care
- Problem-solving
- Strong communication
- Multitasking
- Attention to detail
Timeline
Patient Service Representative
Aurora Health Care
07.2023 - Current
Caregiver
The Waterford at Hartford
10.2021 - 07.2023
Dasher
Door Dash
05.2021 - Current
Caregiver
Majestic Heights
11.2018 - 08.2021
Sandwich Maker
Jimmy Johs
08.2017 - 11.2018
High School Diploma -
Hartford Union High School
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