Alyssa Drew
Waterville
Summary
High-energy and motivated worker with exceptional social skills, communication abilities, and customer service background. Extremely knowledgeable and dedicated to learning new tasks. Great time management skills and multitasking abilities. A hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
General Manager
Margaritas Mexican Restaurant
06.2023 - Current
- Opened a brand new location for the corporation and hired all staff.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget implementations, employee evaluations, and contract details.
Assistant General Manager
Margaritas Mexican Restaurant
07.2021 - 06.2023
- Ran day-to-day operations
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and maintained secure cash drawers
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw team by providing weekly schedules and identified coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory and prepared "order" lists for General Manager
- Built customer loyalty by devising promotions and products according to customer needs and budgets.
- Helped boost sales after COVID
- Created exciting merchandise displays to catch attention of store customers.
- Planned events
Barista
The Grind House
01.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and food offerings.
Ice Cream Scooper/Cashier/Team Leader
Smiley's Ice Cream
06.2017 - 08.2020
- Ran day-to-day operations
- Operated cash register to record transactions accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained employees
Cashier
Kohl's
11.2018 - 05.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Business Management
University of Maine
Orono, ME05.2022
High School Diploma -
Waterville Senior High School
Waterville, ME06.2018
Skills
- Proficient in Google, Word, Powerpoint, Excel, Outlook, Apple Products, and all Social Media platforms
- Business Operations Knowledge
- Multifaceted in Restaurant Industry
- Sales Techniques
References
David Reesman- Owner of Margaritas & Grind House
(414) 975-4087
dreesman@margsorono.com
Mark Lakeman- District Operator of Margaritas
(207) 215-7400
mlakeman@margs.com
Thomas Radomski- Vice President of Franchise Operations and Development
(603) 498-0496
tradomski@margs.com
Bob Ray- CEO of Margaritas
(603) 548-0383
bray@margs.com
Timeline
General Manager
Margaritas Mexican Restaurant
06.2023 - Current
Assistant General Manager
Margaritas Mexican Restaurant
07.2021 - 06.2023
Barista
The Grind House
01.2021 - 08.2021
Cashier
Kohl's
11.2018 - 05.2020
Ice Cream Scooper/Cashier/Team Leader
Smiley's Ice Cream
06.2017 - 08.2020
Bachelor of Science - Business Management
University of Maine
High School Diploma -
Waterville Senior High School
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