Alyssa Duffey
Lansing,MI
Summary
Efficient professional in healthcare documentation, known for high productivity and ability to complete tasks swiftly. Specialized in medical terminology and accuracy in transcription. Excel through strong listening skills, adaptability to new technologies, and exceptional organizational capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Cleaner
D Squared Cleaning
Lansing, MI
08.2024 - Current
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Kept business entrances clean, tidy and professional in appearance.
- Emptied trash cans and replaced liners.
- Notified managers concerning the need for major repairs or additions to building operating systems.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Maintained janitorial closets stocked with supplies for daily use.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Followed company uniform, performance and security policies with every job.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Created inventory checklists and stocked housekeeping carts.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Provided exceptional customer service while interacting with clients in a professional manner.
Opthamalic Assistant/ Secondary Scribe
L.O. Eye Care
Okemos, MI
10.2020 - Current
- Proofread transcribed documents for accuracy and completeness prior to submission to physicians for review.
- Evaluated charts, documents and orders and made timely corrections.
- Identified mistakes in reports, checking with doctors to obtain correct information.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Provided support in resolving issues related to medical documentation systems or software applications.
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
- Managed transcription workflow to meet tight deadlines without compromising quality.
- Worked with supervising physician to complete and submit medical records.
- Followed clinicians throughout shift in high-volume, busy environments.
- Documented and initiated tests, scan and other orders.
- Ensured confidentiality and security of all transcribed documents in compliance with HIPAA regulations.
- Communicated effectively with clients to confirm transcription requirements and deadlines.
- Established effective working relationships with healthcare professionals to facilitate efficient workflow processes.
- Transcribed documents and maintained high levels of accuracy.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Researched unfamiliar terms and jargon to ensure accurate representation in transcriptions.
- Adapted transcription techniques to accommodate various accents, dialects, and speaking speeds.
- Assisted physicians in documenting complex cases through active listening skills.
- Reviewed and edited transcribed reports for grammar, syntax, and clarity.
- Followed HIPAA guidelines when handling sensitive patient information.
- Retrieved and reviewed patient charts as needed for documentation purposes.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Proofread final documents to ensure they met formatting and accuracy standards.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Performed document editing functions such as formatting, spell checking, grammar checking.
- Transcribed physician's orders accurately into the EMR system.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Reviewed reports generated from electronic health record systems for accuracy and completeness.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared exam rooms according to established protocols prior to each patient visit.
- Prepared patients and administered basic eye exam tests.
- Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Troubleshot technical issues related to ophthalmic equipment.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Documented patient care by charting patient condition and treatment in records.
- Documented present problems, current medicines and vital stats.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
Sales Associate
Pitaya
East Lansing, MI
06.2020 - 09.2022
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized stockroom shelves according to size, color or style.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
Line Cook
Conrad’s grill
Lansing, MI
01.2020 - 08.2020
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Replenished food items from inventory and rotated ingredients.
- Cooked multiple orders simultaneously during busy periods.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Received and stored food and supplies.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Grilled and deep fried various foods from meats to potatoes.
- Performed workstation prep prior to shift start.
Shift Leader
Bells Greek Pizza
East Lansing, MI
09.2018 - 03.2020
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Reviewed recipes to determine exact measurements and ingredients to create dishes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Replenished food items from inventory and rotated ingredients.
- Cooked multiple orders simultaneously during busy periods.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Received and stored food and supplies.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Grilled and deep fried various foods from meats to potatoes.
- Performed workstation prep prior to shift start.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Shift Leader
Biggby Coffee co
Lansing, MI
06.2016 - 09.2019
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created signs and displays to advertise store products or events.
- Restocked product displays based on demand and projected sales.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Collected payments and provided accurate change.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Managed cash register and processed transactions with accuracy and integrity.
- Informed customers of daily specials and signature menu items.
Education
Diploma -
East Lansing High School
East Lansing, MI01.2016
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Equipment safety
- Strong work ethic
- Housekeeping skills
- Self-motivation and initiative
- Surface dusting
- Furniture rearranging
- Basic maintenance
- Reliability and punctuality
- Daily reporting
- Problem-solving capacity
- Regulatory compliance
- Conflict resolution
- Adaptability in Fast-paced environments
- Chart organization
- Patient charting expertise
- Strong communication skills
- Medical transcription
- Paperwork submission
- Problem-solving
- Clinical support
- Workflow improvements
- Patient history expertise
- Patient history taking
- Knowledge of ICD-10 codes
- Up-selling
- Opening and closing duties
- Product displays
- Time management
- Opening and closing coordination
- Safe food handling
- POS systems
- Inventory management
- Speedy and efficient
- Cash handling
- Friendly and outgoing
- Cleanliness
- Attention to detail
- Team player
Certification
- COA Certified
- Previous Safe Serve Certified
Timeline
Commercial Cleaner
D Squared Cleaning
08.2024 - Current
Opthamalic Assistant/ Secondary Scribe
L.O. Eye Care
10.2020 - Current
Sales Associate
Pitaya
06.2020 - 09.2022
Line Cook
Conrad’s grill
01.2020 - 08.2020
Shift Leader
Bells Greek Pizza
09.2018 - 03.2020
Shift Leader
Biggby Coffee co
06.2016 - 09.2019
- COA Certified
- Previous Safe Serve Certified
Diploma -
East Lansing High School
Some College (No Degree) -
Lansing Community College
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