Alyssa Durant
Clarksville,TN
Summary
Detail-oriented professional with expertise in customer service and team collaboration. Demonstrated ability to uphold high hygiene standards while providing exceptional service. Proven track record of enhancing customer satisfaction and fostering teamwork.
Overview
4
4
years of professional experience
Work History
Housekeeper/Lead Kitchen Manager
Tru By Hilton
Clarksville, Tennessee
03.2020 - 09.2020
- Ensured cleanliness of public spaces and facilities through diligent maintenance.
- Emptied trash receptacles across property to uphold hygiene standards.
- Collaborated with team members to improve operational efficiency during cleaning tasks.
- Reported maintenance issues or damages to supervisors for prompt resolution.
- Maintained cleanliness of dining area and kitchen equipment following sanitation protocols.
- Prepared food items according to safety and sanitation standards.
- Served meals to customers with friendly, efficient service.
- Interacted courteously with guests while performing daily duties.
- Collaborated with housekeeping team to uphold operational efficiency during peak hours.
Packer
Macys Logistics
Portland, Tennessee
10.2019 - 12.2019
- Packaged merchandise for shipment according to company standards.
- Operated scanning equipment to track inventory accurately.
- Maintained a clean and organized packing area for efficiency.
- Collaborated with team members to meet daily production goals.
- Followed safety protocols to ensure a safe working environment.
- Packed products in accordance with specified instructions.
- Verified labels for appropriate order numbers and item specifications.
- Inspected packages for accuracy and completeness before shipping.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Organized inventory in the warehouse according to established procedures.
Server
Shoney's Restaurant
Clarksville, Tennessee
11.2018 - 08.2019
- Delivered exceptional customer service in high-pressure dining environment.
- Took accurate food and drink orders from customers to ensure satisfaction.
- Promptly served food and beverages to tables for timely dining experiences.
- Maintained cleanliness of dining area and server stations to uphold standards.
- Collaborated with kitchen staff to guarantee timely meal preparation.
- Processed payments accurately at register and handled cash transactions.
- Trained new servers on restaurant procedures for effective operations.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Shift Supervisor
SUBWAY®Restaurants
Clarksville, Tennessee
10.2017 - 10.2018
- Supervised daily operations, ensuring compliance with food safety standards.
- Trained and mentored team members in customer service and sandwich preparation techniques.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Coordinated staff schedules to enhance labor efficiency during peak hours.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Communicated expectations and policies clearly to employees to promote accountability.
- Performed cash handling duties, including counting money and preparing bank deposits.
- Served as a role model, consistently demonstrating professional behavior to inspire coworkers.
Server
sam's gyros
Clarksville, Tennessee
07.2016 - 10.2017
- Delivered food and beverages promptly to tables, ensuring customer satisfaction.
- Provided exceptional service in fast-paced dining environment, greeting guests and presenting menus.
- Took accurate food and drink orders, collaborating with kitchen staff for timely preparation.
- Maintained cleanliness of dining area and server stations, preparing for incoming guests.
- Handled cash transactions and processed payments accurately at register.
- Trained new employees on restaurant procedures and efficient plating techniques.
- Arranged place settings with clean tablecloths, napkins, and tableware for optimal presentation.
- Informed customers of daily specials and implemented feedback to enhance service quality.
Education
High School Diploma -
Clarksville High School
Clarksville, TN05-2015
Skills
- Cleaning techniques and sanitation protocols
- Inventory management
- Team collaboration
- Equipment maintenance
- Customer service
Accomplishments
CMCSS Academic Foundation Award
Timeline
Housekeeper/Lead Kitchen Manager
Tru By Hilton
03.2020 - 09.2020
Packer
Macys Logistics
10.2019 - 12.2019
Server
Shoney's Restaurant
11.2018 - 08.2019
Shift Supervisor
SUBWAY®Restaurants
10.2017 - 10.2018
Server
sam's gyros
07.2016 - 10.2017
High School Diploma -
Clarksville High School