Alyssa Duveneck
Washington,USA
Summary
Results-driven professional with solid experience in customer service and team collaboration. Enhanced delivery efficiency and ensured safety compliance through effective problem-solving and Microsoft Office skills. Achieved operational goals while fostering positive client relationships and maintaining high standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Pre loader
UPS
Buddlake, NJ
08.2023 - Current
- Loaded packages onto delivery trucks, ensuring efficient transport and timely deliveries.
- Inspected packages for damage and ensured proper labeling.
- Communicated package status to drivers, enhancing coordination for on-time deliveries.
- Followed safe lifting techniques for items exceeding 50 pounds.
- Ensured proper storage of products in designated areas for easy access.
- Assisted with unloading trailers, utilizing dollies or carts to streamline workflow.
- Maintained knowledge of warehouse policies related to shipping and receiving.
- Reported safety hazards to management promptly to uphold workplace safety standards.
Delivery Driver Helper
UPS
Budd Lake, New Jersey
08.2023 - Current
- Supported drivers in loading and unloading packages to enhance delivery efficiency.
- Ensured on-time deliveries by adhering to specified deadlines.
- Coordinated with drivers to ensure timely deliveries and relay important updates.
- Stacked packages securely in delivery vehicles for safe transport.
- Operated company vehicles safely while following all traffic regulations.
- Monitored package conditions during transit to ensure quality.
- Organized packages by delivery route to optimize delivery flow.
- Welcomed customers at the entrance to create a friendly atmosphere. and addressed inquiries to deliver exceptional service.
Delivery Driver
Doordash, Instacart, Spark, Shipt
11.2023 - 10.2025
- Provided exceptional customer service to enhance satisfaction and ensure repeat business.
- Utilized GPS technology to navigate routes for timely arrivals.
- Coordinated customer communications on order updates and delivery status to keep clients informed.
- Resolved customer service complaints professionally to maintain trust and foster loyalty.
- Followed company guidelines for health and safety procedures consistently.
Nursing Supervisor
The Doctor Is In
06.2014 - 11.2019
- Oversaw daily operations, managed staff, ensured OSHA compliance, and delivered exceptional customer service.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Handled payroll, conducted interviews, performed audits, managed company business book, and scheduled staff.
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Certified Medical Assistant
The Doctor Is In
06.2014 - 11.2019
- Assisted physicians with examinations and procedures, enhancing patient care quality.
- Administered injections, immunizations, wound dressings, and medications efficiently.
- Collected and documented medical histories, capturing vital signs accurately.
- Educated patients on treatment plans and medication usage to promote adherence.
- Managed patient scheduling to optimize follow-up appointment timeliness.
- Organized electronic medical records, maintaining compliance with regulations.
- Collaborated with healthcare staff to optimize office operations.
- Prepared exam rooms for patient exams, updating medical records.
Education
Certificate - Medical Assisting & Phlebotomy
WCCC
Washington, NJ06-2014
Skills
- Attention to detail
- Customer service and support
- Project management
- Flexibility and adaptability
- Communication skills
- Problem solving and critical thinking
- Team collaboration
- Time management
- Safety and HIPAA compliance
- NextGen EMR proficiency
- Staff scheduling and training
- Business development strategies
- Live chat and call center support
- Data collection and complaint resolution
- Data entry
- Multitasking and organization
- Microsoft Office suite
- Basic graphic design skills
- Word processing expertise
- Social media management
- Database management
References
Available upon request.
References
References available upon request.
Timeline
Delivery Driver
Doordash, Instacart, Spark, Shipt
11.2023 - 10.2025
Pre loader
UPS
08.2023 - Current
Delivery Driver Helper
UPS
08.2023 - Current
Nursing Supervisor
The Doctor Is In
06.2014 - 11.2019
Certified Medical Assistant
The Doctor Is In
06.2014 - 11.2019
Certificate - Medical Assisting & Phlebotomy
WCCC