Michelle Forte
Philadelphia,PA
Summary
Experienced professional with a proven track record in diverse work environments. Highly adaptable and skilled at maximizing capabilities to achieve exceptional results. Recognized for sociability, strong work ethic, and attentiveness to detail. Confidently handles any situation by leveraging extensive knowledge and experience, ensuring optimal outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Ristorante Pesto
08.2018 - Current
- Enhanced customer experience by engaging in friendly and professional interactions.
- Maintained certification in food safety and alcoholic beverage regulations.
- Adhered to established safety protocols to maintain a safe workplace.
- Memorized food and drink orders, including 10 weekly specials, to ensure accurate and efficient service.
- Monitored and addressed customer allergies to prevent health risks.
- Maintained high levels of customer satisfaction through dedicated service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Dog Groomer
Petsmart
06.2022 - 11.2023
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Provided comprehensive grooming services, including bathing, brushing, blow drying, nail trimming, ear cleaning, and anal gland release.
- Consulted with pet owners to assess and recommend individualized grooming services.
- Ensured exceptional customer service to guarantee client satisfaction and repeat business.
VIP Bottle Service
Gardendale Social Club
06.2022 - 09.2023
- Participated in staff meetings and training sessions, staying up-to-date on policy changes and industry trends.
- Stocked tables with necessary items, including glasses, chasers, ice buckets, and garnishments, before guests arrived.
- Conveyed a welcoming atmosphere by greeting each guest upon arrival and escorting them to their reserved table or seating area.
- Demonstrated enthusiasm and extensive knowledge about menu products and the establishment.
- Provided positive, friendly, and attentive service while building rapport with guests.
- Adhered to all safety and sanitation policies.
- Prepared cocktails and shots at the table, enhancing the guest experience with personalized service.
Table Games Dealer
Harrah’s Casino and Racetrack
06.2020 - 01.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Excelled in a firm and rapid work environment, ensuring seamless table game experiences.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Utilized positive language and an engaging personality to enhance player experience and maintain a lively atmosphere.
- Maintained control of the table and players with precise attention to detail.
- Specialized in dealing Blackjack and various Carnival games including Spanish 21, 3 Hand Poker, 4 Hand Poker, Texas Hold 'em, and High Card Flush.
- Accurately counted and exchanged money for cheques.
- Accurately calculated card sums and assisted players with their next moves.
Front of House Manager
Talk of the Town
08.2017 - 10.2019
- Trained new hires on company policies, and procedures, as well as proper food handling techniques.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Resolved guests complaints while maintaining positive customer environment.
- Supervised staff and managed order processing.
- Managed and operated the point of sale system to ensure accurate transaction processing.
Education
Associate of Applied Science - Medical Laboratory Science
Community College of Philadelphia
Philadelphia, PA12-2026
Gaming license -
Harrah’s Table Games School
Chester, PA05.2021
No Degree - Advanced Mathematics
Community College of Philadelphia
Philadelphia, PA06.2020
High School Diploma -
Preparatory Charter High School
Philadelphia, PA06.2020
Skills
- Strong multitasking
- Attention to detail
- Animal handling expertise
- Quick decision making
- Adaptable to change
- Money handling expertise
- Excellent customer service
- Conflict resolution
Certification
- CPR
- Sexual Harassment Prevention
- Basic Food Safety
- Alcohol Safety/ Server Training
- Proper Lash Extension Training
- RAMP
Timeline
Dog Groomer
Petsmart
06.2022 - 11.2023
VIP Bottle Service
Gardendale Social Club
06.2022 - 09.2023
Table Games Dealer
Harrah’s Casino and Racetrack
06.2020 - 01.2022
Waitress
Ristorante Pesto
08.2018 - Current
Front of House Manager
Talk of the Town
08.2017 - 10.2019
- CPR
- Sexual Harassment Prevention
- Basic Food Safety
- Alcohol Safety/ Server Training
- Proper Lash Extension Training
- RAMP
Associate of Applied Science - Medical Laboratory Science
Community College of Philadelphia
Gaming license -
Harrah’s Table Games School
No Degree - Advanced Mathematics
Community College of Philadelphia
High School Diploma -
Preparatory Charter High School
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