Alyssa Edwards
Riverview,FL
Summary
Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
09.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained high volume of calls and met demands of busy and productive group.
Telemarketing Sales Representative
PolicyScout
01.2022 - 08.2023
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Handled inbound telephone calls from interested customers.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Contacted private individuals or businesses by telephone to solicit sales.
- Reached out to multiple potential accounts each month.
- Educated customers about product or service offerings meeting individual needs.
- Took messages and transferred calls for telemarketing team.
- Resolved customer complaints by escalating calls to proper department.
Customer Service Representative
Adeeco
03.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
Merchandise Associate
Busch Gardens Tampa Bay
06.2020 - 12.2021
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Monitored stock to maintain sufficient quantity of featured product.
- Transported and positioned floor displays with pallet jacks.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Tracked shipping and documented weekly and monthly fallout.
Food Service Worker
Portillos
10.2019 - 12.2020
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
Party Host
Sky Zone Trampoline Park
07.2018 - 07.2019
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Answered customers' questions about hours, seating, current wait time and other information.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered telephone to provide dining information and take reservations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Education
Computer Software And Media Applications
Hillsborough Community College
Tampa, FLHigh School Diploma -
Tampa Bay Tech High School
Tampa, FL07.2020
Skills
- Sales Proficiency
- Warm Calling
- Customer Relationship Management
- Persuasive Communication
- Professional Communication
- Performance-Driven
- Sales Quota Achievement
- Persistent
- Inbound and Outbound Calls
- Call Control
- Product and Service Knowledge
- Product Promotion
- Product Understanding
- Customer Service
- Critical Thinking
- Documentation
- Fast-Paced Environment
- Multitasking
- Cash Register Operation
- Safe Food Handling
- Equipment Maintenance
- Flexible Schedule
- Event Preparation
- Greeting and Seating
- Party Scheduling
- Teamwork and Collaboration
- Attention to Detail
- Conflict Management
Education and Training
true
Timeline
Customer Service Representative
Maximus Federal Services
09.2023 - 05.2025
Telemarketing Sales Representative
PolicyScout
01.2022 - 08.2023
Customer Service Representative
Adeeco
03.2021 - 02.2022
Merchandise Associate
Busch Gardens Tampa Bay
06.2020 - 12.2021
Food Service Worker
Portillos
10.2019 - 12.2020
Party Host
Sky Zone Trampoline Park
07.2018 - 07.2019
Computer Software And Media Applications
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
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