Alyssa E. Garcia Haley
Orlando,FL
Summary
Results-driven professional with a strong passion for the car wash industry. Dedicated to exceeding expectations and achieving goals. Possesses in-depth knowledge of industry practices, adept at conducting effective group training sessions. Eager to further develop and expand skill set. Experienced in training employees, interim managing day-to-day operations, and experienced in office procedures.
Overview
5
5
years of professional experience
Work History
Corporate Trainer/Interim Manager
Ducky's Express at Chevron
2022.10 - Current
- -I began at this company in an associate role and quickly advanced when the company began a new venture with Chevron. My role as a CT has allowed me to train managers and associates at 10 new to market locations. An additional part of my role as CT includes composing forms, producing supplies for all new locations, and preparing and forwarding invoicing for payment.
- Helped develop training program/curriculum to meet company objectives.
- My role as Interim manager applies to legacies sites. My responsibilities as interim manager includes creating schedules, minor repairs to equipment, resolving customer issues and damages.
Associate
Target
2022.06 - 2022.10
- -My tasks as an associate were customer service first regardless of your task at hand. Other tasks included organization, restocking, maintaining store appearance, and money handling.
Server
Cajun Crackin'
2022.02 - 2022.06
- -As a server I continued to grow my customer service skills, efficient multitasking, POS proficiency, improving upselling ability, time management between my tables, cleaning, and side work.
Associate
Target
2021.11 - 2022.02
- -My tasks as an associate were customer service first regardless of your task at hand. Other tasks included organization, restocking, maintaining store appearance, and money handling.
Server
Crab Du Jour
2021.08 - 2021.11
- -As a server I continued to grow my customer service skills, efficient multitasking, POS proficiency, improving upselling ability, time management between my tables, cleaning, and side work.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Hurricane Shutter Pros
2021.06 - 2021.11
- -My day-to-day tasks included handling customers over the phone and in person, scheduling and dispatching our estimators to customers' homes, receiving payments, filing, preparing and submitting permits, and verifying order completion.
Lead Hostess and Server
Crafty Crab
2020.08 - 2021.06
- -As lead Hostess I became skilled in greeting and seating guests, managing waitlists, and accommodating special requests. As well as resolving customer complaints, difficult situations, and managing other hostess and their schedules.
Education
High School -
Miami Palmetto Senior High School
Palmetto Bay, FL05.2020
Skills
- Time management
- Communication
- Goal orientation
- POS knowledge
- Car wash equipment knowledge
- Sales
- Team player
- Scheduling
- Upselling ability
- Money handling
- Performance monitoring
- Performance evaluation
- New employee training
- Employee interviewing
- Training program design
Languages
Spanish
Professional Working
Timeline
Corporate Trainer/Interim Manager
Ducky's Express at Chevron
2022.10 - Current
Associate
Target
2022.06 - 2022.10
Server
Cajun Crackin'
2022.02 - 2022.06
Associate
Target
2021.11 - 2022.02
Server
Crab Du Jour
2021.08 - 2021.11
Front Desk Receptionist
Hurricane Shutter Pros
2021.06 - 2021.11
Lead Hostess and Server
Crafty Crab
2020.08 - 2021.06
High School -
Miami Palmetto Senior High School