Alyssa E. Howland
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Account Manager, Commercial Lines
01.2024 - Current
- Manage a portfolio of commercial lines accounts, ensuring client satisfaction and retention
- Develop tailored insurance solutions for clients, addressing their specific business needs
- Collaborate with underwriters to negotiate terms and conditions, securing favorable outcomes for clients
- Monitor industry trends and regulatory changes to provide expert advice and updates to clients
- Lead the renewal process, ensuring timely submissions and competitive quotes
- Act as a liaison between clients and carriers, resolving issues and facilitating effective communication
- Drive new business development through cross-selling and up-selling opportunities
- Mentor and support junior account managers, fostering a culture of continuous learning and improvement
Inside Claims Representative
Erie Insurance
01.2020 - 01.2024
- Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws
- Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports, and records
- Documents claim files and facilitates processing of claims in collaboration with other departments
- Assigns outside experts when necessary to assist in investigation and support potential recovery
- Establishes contact with all parties involved in the claim in accordance with Erie’s expectations
- Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action
- Issues checks for settlement or declines payment within designated authority
- Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts, and others
- Obtains additional information as required to determine Erie’s liability
Senior First Notice of Loss
Erie Insurance
01.2017 - 12.2019
- Responded to inquiries from policyholders, agents, claimants, vendors, and Erie employees regarding policy information and coverages, claim information, and department processes and procedures, including difficult customer calls
- Attended informational and training meetings to maintain a current knowledge of department procedures and policies
- Investigated inquiries, facilitated the correction of errors, and provided feedback to appropriate parties
- Applied proficient knowledge of all lines of business and state-specific requirements for Erie Insurance products to file or provide guidance for filing claims
- Assisted in the training and development of staff, including educational materials and leading classes
- Maintained the department knowledge management tool, ensuring accuracy and currency
- Participated in continuous improvement initiatives, identifying and recommending methods to enhance workflow efficiency
General Manager/Corporate Trainer
Outback Steakhouse
02.2013 - 12.2016
- Developed and maintained relationships, assembling, coaching, supporting, motivating, recruiting, and training new hires and current employees
- Implemented innovative strategies to increase customer service levels, control labor, reduce turnover, decrease waste, and increase profits
- Managed schedules for over80 active employees and conducted weekly store forecasting
- Handled inventory and vendor relations, including food, beverages, liquor, beer, and small wares
- Specialized in staff training and development, goal setting, strategic planning, reporting, and local store/community marketing
- Promoted new business through proactive community service efforts, marketing through local businesses, and active participation in the Chamber of Commerce
- Collaborated in weekly management meetings to run a more efficient store and stay at the forefront of the industry
Education
Bachelor of Science - Business Management and Marketing, Sociology
Edinboro University of Pennsylvania
Edinboro, PA06.2012
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Strong written and verbal communication
- Time Management
- Customer relations
- Operations
- Account management
- Marketing
Certification
- WV/NC/KY/PA/TN Adjuster Certified
- Introduction to Claims and AINS21 and AINS22 certified
Timeline
Senior Account Manager, Commercial Lines
01.2024 - Current
Inside Claims Representative
Erie Insurance
01.2020 - 01.2024
Senior First Notice of Loss
Erie Insurance
01.2017 - 12.2019
General Manager/Corporate Trainer
Outback Steakhouse
02.2013 - 12.2016
Bachelor of Science - Business Management and Marketing, Sociology
Edinboro University of Pennsylvania