Bartender/Manager/Server
Queenies Bar and Grill
01 2008 - 11 2015
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Supported needs of 2 person wait staff who attended to specific needs of countless customers daily for Bar and Grill restaurant with social relevancy and intentionality.
