Alyssa Elersic

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.

• Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
• Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
• Obtained documents such as proof of insurance and HOA statements.
• Maintained open communication with lenders, brokers and borrowers.
• Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
• Followed-up on status of releases, policies, and return of recorded documents.
• Supported team members in managing their workload, contributing to a more productive work environment.
• Maintained organized files for easy access, increasing team efficiency during transaction reviews.
• Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
• Enhanced client satisfaction by delivering timely and accurate escrow services.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
• Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
• Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
• Processed and verified all new account applications and documents.
• Input transfer data into system and manually updated accounting and certificate records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

• Answered phone promptly and directed incoming calls to correct offices.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Open and Receipt Contracts, daily bank of receipts and deposits.
• Set-up escrow files for closer, order HOA and Tax Certificates.
• Distributing realtor seller funds.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted with onboarding new clients and securing paperwork completion.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Supervised children during in-classroom activities and on playground.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.
• Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
• Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
• Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
• Served as an empathetic listener and problem solver when addressing student concerns or conflicts that arose within the classroom.
• Promoted language development in students by engaging them in conversations, reading stories, and teaching songs related to various themes.
• Established strong relationships with families by actively participating in school events such as open houses and parent-teacher conferences.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Provided individualized attention to students who required additional support in meeting academic goals.

• Supported student physical, mental, and social development using classroom games and activities.
• Supervised recess, lunch and daily student intake and dismissal.
• Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Ensured safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
• Researched and presented new learning tools and methods for classroom application.
• Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Contributed to positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.