ALYSSA ELNESS
Orlando,FL
Summary
Experienced with engaging visitors and ensuring welcoming atmosphere. Utilizes effective communication and problem-solving skills to address guest needs. Knowledge of safety protocols and crowd management to maintain secure environment. I have a strong background in creating engaging content and driving online engagement. Adept at using various social media platforms to enhance brand presence and reach target audiences. Known for effective collaboration and adaptability in dynamic team environments. Skilled in content creation, analytics, and strategy development, ensuring impactful results.
Overview
4
4
years of professional experience
Work History
Part-Time Attractions Host and Trainer
Walt Disney Company
06.2023 - Current
- Facilitated smooth operations by managing guest flow and maintaining safety protocols effectively.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Collaborated with team members to resolve guest inquiries and concerns promptly, fostering a welcoming environment.
- Monitored attraction performance, identifying areas for improvement to enhance guest satisfaction and experience.
- Implemented operational best practices, contributing to streamlined processes and improved overall efficiency.
- Conducted safety checks and ensured compliance with company policies, prioritizing guest well-being at all times.
- Assisted in special events planning, delivering memorable experiences that aligned with brand standards and exceeded expectations.
College Program Intern (Character Attendant)
Walt Disney Company
01.2023 - 06.2023
- Assisted in coordinating guest experiences to enhance satisfaction and engagement.
- Helped with time keeping to ensure fellow peers were on time for their shows
Part-Time Attractions Host
Walt Disney Company
03.2022 - 08.2022
- Engaged guests by providing exceptional service and ensuring memorable experiences at attractions.
- Coordinated crowd control and maintained safety protocols during peak operational hours.
- Collaborated with team members to deliver seamless operations across multiple attractions.
- Monitored attraction performance, identifying opportunities for process improvement and guest satisfaction enhancements.
Cashier
Kilwins Ice Cream
09.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and product recommendations.
- Monitored inventory levels, restocked supplies as needed to ensure availability.
- Collaborated with team members to enhance overall customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
BA - Communications and Digital Media
University of Massachusetts Global
California12-2025
Associates Degree - General Education
Valencia College
Orlando, FL05-2023
Skills
- Photographer
- Canva
- Adobe Suites
- Final Cut Pro
- Microsoft Office
- Marketing/Branding Fundamentals
- Trainer Capabilities
- Content Creator
- Customer Service
- Strong work ethic
- Teamwork and collaboration
- Time management
Timeline
Part-Time Attractions Host and Trainer
Walt Disney Company
06.2023 - Current
College Program Intern (Character Attendant)
Walt Disney Company
01.2023 - 06.2023
Part-Time Attractions Host
Walt Disney Company
03.2022 - 08.2022
Cashier
Kilwins Ice Cream
09.2021 - 03.2022
BA - Communications and Digital Media
University of Massachusetts Global
Associates Degree - General Education
Valencia College