Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alyssa Engler

Clarkston,MI

Summary

Enthusiastic and reliable professional takes pride in ability to communicate and have genuine connections. Skilled in addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations.

Overview

3
3
years of professional experience

Work History

Server

Crispelli's
11.2023 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Head Hostess

The Woodshop
12.2022 - 12.2023
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Assisted in marketing efforts by distributing promotional materials, participating in community events, or engaging with patrons on social media platforms.

Desk Attendant

Waterford Mott
06.2021 - 12.2022
  • Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
  • Handled cash transactions accurately, balancing daily accounts for financial accuracy.
  • Trained new employees on proper procedures, enhancing overall team performance.
  • Improved workflow efficiency through effective organization of paperwork related to reservations, billings, and other administrative tasks.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Demonstrated exceptional multitasking skills while handling simultaneous responsibilities such as greeting guests, answering phones, making reservations, attending guest inquiries; thereby maximizing operational productivity.

Education

Master of Arts - English Education

Oakland University
Rochester, MI
11.2027

Skills

  • Relationship Management
  • Item Promotion
  • Communication
  • Organization
  • Leadership
  • Interpersonal Communication

Languages

ASL
Limited Working

Timeline

Server

Crispelli's
11.2023 - Current

Head Hostess

The Woodshop
12.2022 - 12.2023

Desk Attendant

Waterford Mott
06.2021 - 12.2022

Master of Arts - English Education

Oakland University

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Alyssa Engler