Summary
Overview
Work History
Education
Skills
Availability
Job Type
Certification
References
Timeline
Generic

ALYSSA EPIFANIO

Fairchild AFB,Washington

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Child Care Provider

Child Development Center
08.2023 - Current

Hours per week: 30.00

Superviser: Mrs. Amiee Gillig

Ok to contact - Yes

  • knowledge of child development theory, methodology and practices relating to physical intellectual, social and nutritional development
  • Knowledge of childcare regulatory requirements, policies and practices
  • Skills in developing curricula which covers physical, emotional, social and cognitive development
  • Development encompassing infant through school-age youth
  • Observe and assess children's learning needs and development
  • Design, implement and review activity plans
  • Ensure room and center abides by NAEYC and DOD accreditation requirements
  • Remain up to date on trainings
  • Provide a sanitary and safe classroom environment for children
  • Established good relationships with families by communicating regularly with them regarding their child's day-to-day experiences.
  • Provided safe, nurturing and stimulating environment for children of all ages.
  • Demonstrated patience and understanding when dealing with challenging behaviors.
  • Handled emergent situations safely while remaining calm.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Collaborated effectively with other staff members to ensure quality childcare services.
  • Encouraged positive behavior through positive reinforcement techniques.
  • Participated in trainings related to early childhood education best practices.
  • Responded quickly and appropriately to any emergencies or crises that may arise.
  • Ensured compliance with licensing standards as well as local, state and federal regulations governing childcare facilities.
  • Maintained a clean and organized play area.
  • Administered medication and minor first aid to sick and injured children.

Freight Handler/ FedEX

FedEX Warehouse
02.2023 - 04.2023

Hours worked: 35

Supervisor: Ms. Courtney Sarantos

Ok to contact - Yes

  • Provided Safe and Efficient Operation Of Equipment Used For the movement of Packages/ Documents/ Heavyweight, Dangerous Goods And Ulds
  • Assisted In the Buildup/Breakdown Of Pallets Containing Heavyweight Freight
  • Provide movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods
  • Performed other duties as assigned Able to life 50lbs+ without assistance from the ground to chest level and maneuvered packages of any weight using appropriate equipment and/or assistance from another person
  • Load and unload packages from delivery trucks
  • Lift and move heavy weights between destinations
  • Carry out work in accordance with the company policies and guidelines
  • Sort cargo according to instructions provided as required
  • Work quickly and efficiently while adhering to safety standards
  • Process workload with minimal supervision
  • Communicate effectively with relevant personnel to carry out tasks.
  • Organized shipments according to destination, weight and size of cargo.
  • Inspected freight for damages prior to loading or unloading.
  • Followed safety procedures when handling hazardous materials.
  • Resolved issues relating to damaged or lost freight quickly and efficiently.
  • Ensured compliance with company policies related to quality assurance processes.
  • Verified load against shipping papers, noting in writing any overages, shortages or damages.
  • Maintained accurate records of all incoming and outgoing goods.
  • Communicated effectively with colleagues regarding any discrepancies found in shipments.
  • Adhered to established safety standards while operating industrial machinery.
  • Developed strategies to improve operational efficiency in the warehouse environment.
  • Prepared necessary documentation for shipping orders including bills of lading, customs declarations and packing slips.
  • Collaborated with team members to optimize efficiency in the warehouse.
  • Performed quality control checks on products prior to shipment.
  • Collaborated with team members to resolve challenges and improve productivity.

Supervisor, Mops Lead/ Coordinator

MOPS
08.2019 - 02.2021

Hours per week: 32

Supervisor: Rebekah Bense

Ok to contact - Yes

  • Managed finances and planned events
  • Organized bi-monthly meetings with MOPS leaders to review upcoming events
  • Encouraged and equipped moms of young children to realize their potential as mothers, women and leaders
  • Upheld Boldness of inclusion to ensure there was room for the vast collage of women
  • Led communication of a timeless message to a culture of many diverse voices, dialects and backgrounds
  • Coordinated speakers and hosted retreats and events
  • Demonstrated an effective leadership style that was influential in nature, rather than authoritative
  • Thought strategically to identify expectations and guidelines
  • Displayed an ability to identify strengths in others and encourage women to develop their own talents
  • Delegated well and enjoyed having many women involved in projects or helped encourage them to get involved
  • Demonstrated warmth, friendliness and a desire to reach out to other mothers through sensitivity and supportiveness
  • Provided a warm, nurturing, open atmosphere to make women feel good about coming and bringing their friends to MOPS
  • United the women in the group
  • Brought in new moms and established a network of support within the community
  • Reflected sensitivity, realism, flexibility and humor
  • Communicated effectively, both one-on-one and in front of a group.
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department.
  • Motivated employees to reach highest professional potential.
  • Communicated employee, customer and workplace needs to managers.
  • Resolved conflicts between team members and departments.

Key Spouse Mentor

Key Spouse
06.2017 - 12.2019

Hours per week: 20

Supervisor: Mrs Mariah Staub

Ok to contact - yes

  • Tracked attendance at all A&FRC programs and events and reported results back to command leadership.
  • Liaised with spouses/Squadron CC/Flight CC/Superintendents and First Sergeants to ensure active-duty members households run smoothly.
  • Met with CC to establish unit KS program expectations.
  • Created KSP implementation strategy according to CC program goals.
  • Completed mandatory initial KS training.
  • Protected sensitive information and unit rosters and uses Privacy Act Cover Sheets when in possession of unit rosters/information.
  • Utilized strong interpersonal skills while working with diverse groups of people from different backgrounds.
  • Provided support and guidance to military families through individual meetings, group sessions, and outreach events.
  • Assisted with fundraising efforts necessary for supporting various programs offered by A&FRCs.
  • Participated in outreach events at local schools or other public venues in order to increase awareness of resources available for military families.
  • Maintained a comprehensive database of key spouse contacts within assigned units in order to facilitate efficient communications.
  • Researched new ideas for programs or initiatives that would benefit military families within assigned units.
  • Assisted with the coordination of unit activities for service members and their families including picnics, holiday parties.
  • Organized workshops and seminars to educate family members on topics such as financial management, stress management, deployment preparedness, relocation assistance.
  • Advised family members on matters related to housing availability, medical benefits, educational opportunities for children and spouses.
  • Actively participated in various committees which focused on improving quality of life for service members and their dependents.
  • Provided counseling services when needed to assist families dealing with difficult situations such as deployments or separations.
  • Collaborated with community agencies and organizations to ensure that military family needs are met.
  • Facilitated effective communication between command leadership and families in order to identify issues and provide solutions.
  • Organized monthly meetings with key spouses in order to discuss current issues facing military families.
  • Provided crisis intervention for military families experiencing difficulty during deployment cycles.
  • Coordinated with unit leadership to ensure family readiness goals were met.
  • Developed and implemented programs that support the morale of family members of deployed service members.
  • Maintained records of all activities related to family readiness programs and events.
  • Conducted training sessions on a variety of topics related to family readiness such as financial management and stress management techniques.
  • Managed budgets associated with family readiness programs, ensuring funds are used appropriately and efficiently.
  • Organized volunteer opportunities for military spouses within the local community.
  • Used computer system to obtain and document client information.
  • Collaborated with partners and funders to implement programs.
  • Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures.
  • Received an engraved Prosecco sword from the LRS Commander for time dedicated to the key spouse program.

Child Care Assistant

Child Development Center
11.2018 - 03.2019

Hours Per week: 40

Supervisor: Mrs. Saya Smalls

Ok to contact - Yes

  • Supervised outdoor playtime to support child safety.
  • Provided safe and nurturing environment for children of all ages.
  • Encouraged positive behavior and social interactions among the children.
  • Maintained a clean, organized classroom environment conducive to learning.
  • Communicated with children's parents about daily activities and behaviors.
  • Responded quickly and effectively to any medical emergencies or situations involving injury or illness.
  • Maintained daily records of children's individual activities, behaviors, and naps.
  • Participated in professional development opportunities related to childcare practices.
  • Adapted teaching methods to meet individual needs of each student.
  • Demonstrated excellent communication and problem-solving skills in resolving conflicts between children.
  • Performed general personnel functions, such as supervision, training and scheduling.
  • Performed general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
  • Demonstrated patience and understanding when dealing with difficult emotions or issues.
  • Ensured compliance with safety regulations by regularly inspecting equipment and facilities.
  • Demonstrated excellent problem-solving abilities when addressing challenging behaviors or difficult situations.
  • Participated in professional development courses related to childcare topics such as nutrition or first aid training.
  • Maintained a safe environment for children by monitoring activities, enforcing rules and responding quickly to medical emergencies.
  • Established positive relationships with parents through effective communication and collaboration.
  • Collaborated effectively with other staff members to provide quality childcare services.
  • Prepared reports summarizing daily activities for review by supervisors.
  • Cultivated an inclusive atmosphere where all children felt accepted regardless of their background or beliefs.
  • Provided leadership and guidance in developing creative activities for children.
  • Ensured compliance with all laws, rules and regulations related to childcare services.
  • Collaborated with teachers and other childcare providers to ensure best practices were followed.

QA Inspector

Chilis Bar And Grill
05.2010 - 06.2012

Hours per week: 45

Supervisor: Mr. Ahrash Farhangi

Ok to conact - yes

  • Resolved customer complaints regarding product quality by identifying root causes and implementing corrective actions.
  • Trained new and existing team members on quality assurance best practices.
  • Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served.
  • Kept accurate records of inventory levels, ordering supplies as needed to maintain optimal stock levels.
  • Demonstrated ability to lead and motivate team members in a fast-paced environment.
  • Managed daily scheduling of food service personnel while ensuring compliance with labor laws.
  • Inspected equipment on a regular basis for cleanliness, functionality, and safety concerns.
  • Maintained an organized system of inventory control to minimize waste and maximize cost savings.
  • Implemented policies and procedures to improve operational efficiency within the food service department.
  • Collaborated with chefs, kitchen staff, and waitstaff to ensure efficient operations.
  • Performed cash register reconciliations at the end of each shift to verify accuracy of sales transactions.
  • Conducted monthly meetings with kitchen staff to review menu changes or updates.
  • Evaluated employee performance regularly and provided feedback for improvement opportunities.
  • Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
  • Rotated and replenished food display cases and products.
  • Maintained accurate records of all purchases, sales, and daily transactions.
  • Managed ordering, stocking, and inventory of food and beverages to ensure optimal customer service.
  • Investigated and resolved complaints concerning food quality and service.
  • Coordinated with other departments to ensure customer satisfaction and efficient operations.
  • Supervised cleaning activities at end of shift including mopping floors, washing dishes.
  • Participated in team meetings to discuss operational challenges or brainstorm new ideas.
  • Analyzed weekly and monthly sales and trends and compared to actual figures to prepare projections.
  • Conducted regular inspections of the premises to identify potential safety hazards or areas needing maintenance attention.
  • Ensured compliance with local health regulations related to food safety standards.
  • Trained waitstaff on appropriate table settings, plate presentation, and customer service skills.
  • Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Conducted frequent checks to verify consistent, high-quality food service.
  • Provided guidance on portion sizes when plating meals according to recipes in order to control costs.
  • Reviewed menus periodically based on changing tastes or dietary restrictions among customers.
  • Greeted and seated guests and presented menus and wine lists.
  • Presented bills and accepted payments.
  • Specified food portions and courses, production, and time sequences and workstation and equipment arrangements.

Waitress Trainer

Chilis Bar And Grill
05.2010 - 06.2012

Hours per week: 45

Supervisor: Ahrash Farhangi

Ok to contact - Yes

  • Responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products to meet established quality standards.
  • Provide excellent customer services.
  • Always strive towards best customer satisfaction.
  • Greet customers and present menus and make suggestions based on their preferences.
  • Take and serve food/drinks orders.
  • Up-sell when appropriate.
  • Arrange table settings and always.
  • Check products for quality
  • Developed and implemented a comprehensive training program for wait staff, focusing on customer service, product knowledge, and operational procedures.
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
  • Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Processed accurate cash and credit card transactions.
  • Assisted customers with menu selections and answered questions regarding food items and beverages.
  • Continuously monitored tables for any additional requests or assistance needed by guests.
  • Processed payments accurately using POS systems and handled cash transactions efficiently.
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
  • Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
  • Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction.
  • Provided prompt attention to all guests' needs throughout their dining experience.
  • Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
  • Obtained food and drink orders using standard order pad or memorization.
  • Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
  • Trained new employees on restaurant policies.
  • Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
  • Informed customers about daily specials, increasing sales of popular food items or dishes.
  • Delivered accurate checks and processed bill payments in POS system.
  • Upsold drinks and desserts, boosting sales and profit.
  • Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods.
  • Checked customer identification to support legal age requirements for consumption of alcoholic beverages.
  • Adhered to all established policies and procedures related to serving alcohol responsibly.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Answered telephones to take reservations or to-go orders.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Swept and mopped floors and removed trash.

Education

BA in Science and Filmmaking Candidate -

The Los Angeles Film School
Los Angeles, CA
01.2025

AA in Business administrations and management -

Northwest Florida State College
Niceville, FL
04.2016

General Studies -

Desoto County High School
Arcadia, FL
09.2009

Skills

  • Typing Speed: 40 wpm
  • Data Entry
  • Technically skilled in cross-platform expertise (Win/Mac
  • Proficient in Microsoft Office Programs, QuarkXPress, AS400/RxClaims system, PeopleSafe, FACETS, FAZAL and MARx
  • Organization Skills
  • POS Systems
  • Inventory Management
  • Leadership Skills
  • Customer Service Skills
  • Teamwork Skills
  • Strong Work ethic
  • Customer Acquisition
  • Word, Excel, and Access
  • PowerPoint Presentations
  • Public Speaking
  • Complaint Handling
  • Consultative Sales

Availability

Full Time

Job Type

Permanent

Certification

First Aid/CPR

References

  • Saya Smalls, CDC, Director Of Child Development, True, (201) 802-1703, sayako.smalls.1@us.af.mil
  • Courtney Sarantos, FedEX, Team Lead, True, (509) 508-6186, epifanio0917@hotmail.com
  • Kim Hunn, KS, Key Spouse Mentor, True, (671) 689-8313, epifanio0917@hotmail.com
  • Amiee Gillig, FSS, Child Development Center Director, True, (509) 247-2403, gillig.amiee.1@us.af.mil

Timeline

Child Care Provider

Child Development Center
08.2023 - Current

Freight Handler/ FedEX

FedEX Warehouse
02.2023 - 04.2023

Supervisor, Mops Lead/ Coordinator

MOPS
08.2019 - 02.2021

Child Care Assistant

Child Development Center
11.2018 - 03.2019

Key Spouse Mentor

Key Spouse
06.2017 - 12.2019

QA Inspector

Chilis Bar And Grill
05.2010 - 06.2012

Waitress Trainer

Chilis Bar And Grill
05.2010 - 06.2012

BA in Science and Filmmaking Candidate -

The Los Angeles Film School

AA in Business administrations and management -

Northwest Florida State College

General Studies -

Desoto County High School
ALYSSA EPIFANIO