Alyssa Esparza
Manteca,CA
Summary
Customer service expert with over five years of experience in managing client interactions and resolving issues efficiently. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Seeking on-site manager role to leverage multi-tasking abilities and drive exceptional service delivery.
Overview
8
8
years of professional experience
Work History
On Site Property Manager
Two Rivers RV Park and Campground
Manteca, CA
11.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on property issues
Server
The Yard McKinney
01.2021 - 03.2021
- Collaborated with team members to ensure smooth operations and seamless customer experiences, including assisting with bussing tables, refilling condiments, and supporting other staff members as needed.
- Demonstrated strong multitasking skills by efficiently managing multiple tables simultaneously, taking orders, and delivering food and drinks in a timely manner.
- Exhibited exceptional friendliness and efficiency in successfully overseeing and accommodating large groups and parties.
- Provided outstanding customer service by promptly taking orders, accurately delivering food and drinks, and ensuring customer satisfaction.
- Recommended and upsold menu items to guests, increasing overall sales and providing personalized dining experiences.
- Collaborated with kitchen staff to ensure food quality and presentation met guests' expectations, resulting in high levels of customer satisfaction and return business.
Host/Server
Red Robin
06.2019 - 12.2020
- Greeted and seated guests promptly, ensuring a positive first impression and excellent customer service from the start.
- Managed multiple tables simultaneously, ensuring prompt and accurate order taking and delivery of food and beverages.
- Effectively managed multiple tables simultaneously, proactively engaging with guests to ensure their utmost satisfaction.
- Provided exceptional customer service by attentively and promptly attending to guest needs, resulting in positive feedback and repeat business.
- Skillfully resolved any issues or concerns that emerged during the dining experience, thereby enhancing overall customer satisfaction.
Receptionist
American Plastics
06.2018 - 05.2019
- Greeted and guided visitors to appropriate areas, providing exceptional customer service and representing the organization in a professional manner.
- Managed incoming calls and emails, effectively directing inquiries to the appropriate staff members and ensuring timely responses.
- Assisted with administrative tasks such as data entry, scheduling appointments, and maintaining office supplies to support smooth daily operations.
- Collaborated with team members to coordinate events, meetings, and special projects, contributing to a positive and welcoming environment for all guests.
Education
High School Diploma - undefined
East Union High School
01.2018
Skills
Computer Skills: Proficient in Microsoft Office Suite
Communication Skills: Excellent verbal and written communication
Customer Service: Strong ability to provide exceptional service and handle customer inquiries
Cash Handling: Experienced in handling cash transactions accurately
Typing: Fast and accurate typing skills
Front Desk Operations: Experience in front desk and reception duties
Guest Services: Proven track record in managing guest experiences and resolving issues
Facilities management
Lease administration
Environmental compliance
Tenant relations
Work order monitoring
Leasing operations
Unit vacancies
Rent collection
Customer service-focused
Property tours and inspections
Payment collection
Tenant and eviction laws
Timeline
On Site Property Manager
Two Rivers RV Park and Campground
11.2024 - Current
Server
The Yard McKinney
01.2021 - 03.2021
Host/Server
Red Robin
06.2019 - 12.2020
Receptionist
American Plastics
06.2018 - 05.2019
High School Diploma - undefined
East Union High School