Alyssa Falzarano
Bridgewater
Summary
Hardworking and adaptable professional with strong communication, problem-solving, and customer service skills. Experienced in fast-paced environments that require organization, efficiency, and attention to detail. Proven ability to work both independently and collaboratively while maintaining a strong work ethic and a positive attitude. Quick learner with excellent interpersonal skills, able to build relationships and handle diverse responsibilities. Strong multitasking abilities with a focus on meeting goals and delivering high-quality results. Eager to apply my skills in a variety of roles, bringing reliability, professionalism, and a proactive mindset to any workplace.
Overview
5
5
years of professional experience
Work History
Server
Green Knoll Grill
05.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Waitress
Shake-Shack
12.2022 - 08.2023
- Completed credit payments via card processing systems.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
Store Clerk
Lovisa
05.2022 - 12.2022
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Restaurant Waitress
Maggianos
08.2021 - 04.2022
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Cultivated warm relationships with regular customers.
- Contributed to restaurant''s achievement of high health inspection scores by strictly following cleanliness and sanitation guidelines.
- Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
Store Clerk
Pacsun
03.2021 - 07.2021
- Handling customer inquiries by answering questions about products, sales, and promotions, and addressing any concerns of issues customers may have
- Processed transactions, handling cash and credit card payments accurately, and providing receipts
- Keeping the store clean and tidy, including fitting rooms and display areas
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
Restaurant Waitress
Verve
02.2020 - 09.2020
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor's Degree - Business
West Virginia University
Morgantown, WV05.2027
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ06.2023
Skills
- Communication
- Multitasking
- Teamwork
- Adaptability
- Responsible
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Point of sale operation
- Task prioritization
Affiliations
- Chi Omega
Timeline
Server
Green Knoll Grill
05.2024 - 08.2024
Restaurant Waitress
Shake-Shack
12.2022 - 08.2023
Store Clerk
Lovisa
05.2022 - 12.2022
Restaurant Waitress
Maggianos
08.2021 - 04.2022
Store Clerk
Pacsun
03.2021 - 07.2021
Restaurant Waitress
Verve
02.2020 - 09.2020
High School Diploma -
Bridgewater-Raritan High School
Bachelor's Degree - Business
West Virginia University
Similar Profiles
Morsal NazamyMorsal Nazamy
Server/Bartender/Hostess at Green Knoll GrillServer/Bartender/Hostess at Green Knoll Grill
Marissa BamrickMarissa Bamrick
Bartender at Green Knoll GrilleBartender at Green Knoll Grille
Olubunmi OyekanmiOlubunmi Oyekanmi
Certified Nursing Assistant at Complete care at green knollCertified Nursing Assistant at Complete care at green knoll