Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Farley

Friendsville,TN

Summary


Professional Support Specialist with 5+ years experience in delivering exceptional client assistance and resolving complex issues. I excel in complaint resolution and critical thinking, significantly enhancing customer experience and satisfaction. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach fostering positive user experiences.

Overview

13
13
years of professional experience

Work History

Guest Relations - Off Premise 3rd Party Support Specialist

Ruby Tuesday Corporation
09.2021 - Current


  • Coordinated with internal departments such as marketing and operations to ensure customers’ needs are being met accurately
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships for returning guests
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Resolved customer complaints promptly and professionally, maintaining positive guest relations
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately
  • Resolved technical issues for improved customer satisfaction and system performance.
  • Provided detailed product knowledge to enhance user experience and support.

Server / Bartender

Ruby Tuesdays Restaurant
09.2015 - 08.2021
  • Provided friendly, courteous service for memorable experiences for guests and to foster repeat business
  • Applied comprehensive knowledge of wine, liquor and beer to increase daily beverage sales
  • Stayed up-to-date on menu changes to help customers make food choices
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

MANAGER

McDonalds Corp.
04.2012 - 09.2015
  • Expanded cross-functional organizational capacity by collaborating across departments on common goals
  • Developed and initiated projects, managed costs, and monitored performance
  • Greeted and served customers professionally, operated technically advanced cash registers
  • Built customer loyalty and retention
  • Counted, verified and handled bank deposits and armored car transactions

Education

Pellissippi State Community College
Knoxville, TN

Sociology -

Tennessee Technological University
Cookeville, TN
12.2020

Skills

  • Customer Consulting
  • Multi-task management
  • Hospitality and accommodation
  • De-escalation techniques
  • Call management
  • Multi-line telephone operations
  • Critical thinking
  • Customer Service Oriented
  • Attention to Detail
  • Flexible and Adaptable
  • Proficient in Microsoft Office
  • Technical support
  • Customer service

Timeline

Guest Relations - Off Premise 3rd Party Support Specialist

Ruby Tuesday Corporation
09.2021 - Current

Server / Bartender

Ruby Tuesdays Restaurant
09.2015 - 08.2021

MANAGER

McDonalds Corp.
04.2012 - 09.2015

Sociology -

Tennessee Technological University

Pellissippi State Community College

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Alyssa Farley