ALYSSA FELIU
Tampa,Florida
Summary
Highly organized and efficient individual with experience in customer service and leadership development. Self-motivated and driven to exceed goals and high standards.
Overview
11
11
years of professional experience
Work History
Operations Director
Chick-fil-A
05.2022 - Current
- Oversees and supervises diverse workforce, scheduling, financial costs, guest experience and performance management of a 17 million dollar organization
- Mentored team of ten directors and offers constructive feedback for performance improvement.
- Maintained excellent customer relationships through consistent delivery on commitments improving customer overall satisfaction up to 81%
- Led, supervised, and provided strategic direction in line with vision of the company for workforce of 250 employees.
- Consistently maintained profit at 13% by reviewing financial and operational reports and making necessary adjustments
Front of House Director
Chick-fil-A
10.2020 - 05.2022
- Created weekly schedule for 145 front of house employees
- Provided daily, monthly, and quarterly feedback and growth conversations for all front of house leaders
- Oversaw and stewarded daily cash management and finances for organization
Assistant Director
Chick-fil-A
10.2019 - 10.2020
- Led front of house nighttime team in daily operations and assisted in building culture of care
- Trained and mentored current night team leads, leaders in training, and team members in correct processes & standards for operations
- Worked closely with Front of House Director to provide effective assistance for areas of opportunity within guest experience and store culture
Team Leader
Chick-fil-A
06.2019 - 10.2019
- Mentored team members through Leadership Development Journey for their own growth, personally and professionally
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards for guests
- Responsible for running daily operations and overseeing up to 40 front of house team members
Team Member
Chick-fil-A
10.2013 - 01.2019
- Served guests with attentiveness and care in every interaction
- Ensured orders were prepared accurately and with sense of urgency
Education
Bachelor of Science - Business Management
Southeastern University
Lakeland, FL04.2019
Skills
- Flexible and readily accepts challenges
- Adept at multitasking in fast-paced environment with keen attention to detail
- Quick learner and open to feedback
- Self-starter that works well in team environment
- Proficient in Microsoft Office
- Five years of experience in leadership and people development
Timeline
Operations Director
Chick-fil-A
05.2022 - Current
Front of House Director
Chick-fil-A
10.2020 - 05.2022
Assistant Director
Chick-fil-A
10.2019 - 10.2020
Team Leader
Chick-fil-A
06.2019 - 10.2019
Team Member
Chick-fil-A
10.2013 - 01.2019
Bachelor of Science - Business Management
Southeastern University