Alyssa Fernandez
Coordinator
McKinney,TX
Summary
Highly organized and efficient Coordinator with a proven ability to support corporate and executive-level personnel. Expertise in administrative processes, including managing calendars, developing and maintaining documentation systems, and preparing reports. Skilled in project management, business operations, and customer service best practices. A detail-oriented professional with a strong work ethic, dedicated to optimizing workflows and achieving organizational goals. Seeking a full-time position that offers professional challenges, where I can apply my interpersonal skills, time management, and problem-solving abilities to contribute to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Coordinator, Office of the President and CEO
All Stars Project, INC
Dallas, TX
09.2023 - Current
- Coordinates with the Executive Assistant and Chief of Staff on a regular basis to ensure efficient functioning of day-to-day operations in the office of CEO such as managing the CEO's calendar, itineraries, presentations, speeches, meetings, town hall productions, and reimbursement processes.
- Provides support to the Marketing Manager on a daily basis by handling the Archives, website events, and other media related tasks.
Registrar - PRN
ER of Texas, Exceptional ER, Castle Hill ER
Plano, TX
01.2022 - Current
- Registers patients for emergency visits using EPD
- Verifies insurances through Availity and provider portals to determine a patient's financial responsibility
Admissions Specialist /Front Desk Associate
Texas Health Resources Presbyterian Hospital
Plano, Texas (TX)
06.2022 - 09.2023
- Operates Front Desk while scheduling and checking in patient for their appointments
- Resolves patient questions and concerns
- Cross training in the Women's Diagnostic Center, Day Surgery desk, Main Registration, Emergency Department, and Inpatient Registration.
Patient Service Representative
MedcoER
Plano, TX
02.2021 - 01.2022
- Checked patients into the emergency room using EMR programs such as GoRev, Collaborate MD, and EPD.
- Completed registration and verified insurance benefits to determine a patient's financial responsibility.
Office Manager/Administrator
Arthur Murray Dance Studios
Plano, TX
08.2020 - 08.2021
- Operated Front Desk as Office Administrator
- Created schedules and handled all employee's calendars
- Collected payments according to students' plans
- Administered payroll and maintained proper documentation of employee personnel.
LV 5 Associate
IN N OUT BURGERS
Dallas, TX
03.2016 - 02.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Customer Service Representative
Quadient, Formerly Neopost
Carrollton, TX
02.2019 - 07.2020
- Delivered remote Tier 1 IT support for hardware and software to company personnel.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered customer service questions and resolved billing issues
Express Claims Representative
State Farm
Plano, TX
07.2018 - 04.2019
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times by determining liability, compensability and benefits due on each claim.
- Mentored and trained new hire employees in resolving complex liability disputes and policy analysis.
Claims Service Representative
GEICO
Poway, CA
01.2017 - 04.2018
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times by determining liability, compensability and benefits due on each claim.
- Processed high volumes of auto claims efficiently while working in fast-paced environment.
Home Medical Equipment Clerk
Dougherty’s Pharmacy
Dallas, TX
10.2014 - 10.2016
- Trained new team members in cash register operation, stock procedures and customer services.
- Served as primary contact for named accounts encompassing account management and sales responsibilities.
- Informed patients about proper use of home medical equipment answered questions in regards to these items.
AVID Tutor
Garland Independent School District
Garland, TX
09.2013 - 05.2015
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers with student work.
- Helped prepare students for college-level coursework through personalized tutoring services.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
Receptionist - Summer Position
Silverline Windows
Garland, TX
05.2013 - 09.2013
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Answered and directed incoming calls using multi-line telephone system.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled sensitive and confidential employee information with complete discretion.
Team 2 Trainer
Chuck E. Cheese
Garland, TX
12.2011 - 04.2013
- Cross-trained employees to do other jobs within business, increasing job skills and productivity, and facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Education
Some College (No Degree) - Currently Pursuing Associates Degree
Dallas College
Dallas, TXSkills
- Scheduling and Calendar Management
- Bookkeeping support
- CRM Software
- Training & Development
- Multitasking and Critical thinking
- Planning and Data gathering
- Microsoft proficiency
- Google Suite proficiency
- Social Media Management
- Website management
- Research and analysis
- Travel Arrangements
- Expense Reporting
- Executive Support
- Technical Support
Certification
- Certified BLS, 2024
Hobbies
- Rock Climbing and Yoga
- Pickleball
- PC gaming
- Karaoke
- Hanging out with my three felines
- Craft making with Cricut
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsLanguages
Tagalog
Native language
Interests
Rock Climbing
Pickleball
Soccer
Karaoke
Arts and Crafts
Timeline
Coordinator, Office of the President and CEO
All Stars Project, INC
09.2023 - Current
Admissions Specialist /Front Desk Associate
Texas Health Resources Presbyterian Hospital
06.2022 - 09.2023
Registrar - PRN
ER of Texas, Exceptional ER, Castle Hill ER
01.2022 - Current
Patient Service Representative
MedcoER
02.2021 - 01.2022
Office Manager/Administrator
Arthur Murray Dance Studios
08.2020 - 08.2021
Customer Service Representative
Quadient, Formerly Neopost
02.2019 - 07.2020
Express Claims Representative
State Farm
07.2018 - 04.2019
Claims Service Representative
GEICO
01.2017 - 04.2018
LV 5 Associate
IN N OUT BURGERS
03.2016 - 02.2021
Home Medical Equipment Clerk
Dougherty’s Pharmacy
10.2014 - 10.2016
AVID Tutor
Garland Independent School District
09.2013 - 05.2015
Receptionist - Summer Position
Silverline Windows
05.2013 - 09.2013
Team 2 Trainer
Chuck E. Cheese
12.2011 - 04.2013
Some College (No Degree) - Currently Pursuing Associates Degree
Dallas College
- Certified BLS, 2024