Alyssa Fernandez
Lake Wales,FL
Summary
Proven track record in enhancing customer experiences and sales at Publix , showcasing expertise in product knowledge and upselling. Demonstrated strong work ethic and organizational abilities, contributing to significant service efficiency. Excelled in sanitation practices and customer service, ensuring high standards of hospitality and safety.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Publix
04.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Beauty Advisor
Sally Beauty
05.2022 - 12.2022
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Lil Anthonys Pizza
11.2018 - 03.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
South Lake High School
Groveland, FL05.2020
Skills
- Food Preparation
- Product Rotation
- Product Recommendations
- Ordering Procedures
- Cash Handling
- Beverage Preparation
- Food Running
- Menu Memorization
- Register operations
- Sanitation Practices
- Customer Service
- POS System Operation
- Strong Work Ethic
- Accurate money handling
- Quality Inspections
- Safe Food Handling
- Hospitality service expertise
- Honesty and Integrity
- Product presentation
- Flexible Schedule
- Organizational abilities
- Product Knowledge
- Upselling
Timeline
Deli Clerk
Publix
04.2023 - Current
Beauty Advisor
Sally Beauty
05.2022 - 12.2022
Server
Lil Anthonys Pizza
11.2018 - 03.2021
High School Diploma -
South Lake High School