Summary
Overview
Work History
Education
Skills
Timeline
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Kisha L. Taylor

Willowbrook,IL

Summary

Experienced people leader with a proven track record in decision making, problem solving, and time management. Core competencies include effective leadership and strong oral and written communication skills, enabling the delivery of impactful group presentations and conflict resolutions while maintaining confidentiality. Committed to driving success in a growing organization by leveraging these skills.

Overview

27
27
years of professional experience

Work History

Credit Card Specialist

JPMorgan Chase
Elgin, IL
02.2024 - 01.2025
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards..
  • Assisted customers with payment plans and other special arrangements as needed.
  • Maintained accurate records of customer interactions and transactions.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Reimbursement Specialist

Optioncare Health
04.2018 - 03.2023
  • Escalate issues as necessary for timely invoice payments.
  • Analyzes received payments and denials for accuracy.
  • Identify uncollectible accounts and adjust accounts receivable following established guidelines..
  • Verified clients' insurance claims coverage by coordinating with providers.

Patient Customer Service Representative

MiraMed
05.2016 - 04.2018
  • Honored with several awards for outstanding attendance and surpassing monthly goals.
  • Exhibited expertise in managing front-desk operations while handling substantial call traffic.
  • Handled financial responsibilities including payments and insurance details.
  • Research and reconcile patient accounts monthly
  • Initiate payment arrangements with clients Medpay (BlackHawk FDCPA Certified)
  • Utilize EPIC, CUBS, MEDPAY Systems Logging

Collector

Asset Recovery Solutions
11.2014 - 04.2016
  • Managed and completed student loan resolutions for clients.
  • Coordinated arrangements for client credit card accounts.
  • Recorded all accounts in compliance with FDCPA regulations.
  • Handled customer disputes efficiently in a busy call center.

Collector/ Patient Customer Service Representative

Harris and Harris
04.2001 - 07.2014
  • Facilitated communication through inbound and outbound call center operations.
  • Performed data analysis to resolve escalated customer account issues.
  • Communicated MTD Net Collection reports to management.
  • Facilitated onboarding process for new hires within department.
  • Modified credit reports using E-Oscar form.

Collector

Nationwide Finance
11.1997 - 03.2001
  • Managed financial account reconciliations in a high-volume call center environment.
  • Directed flow of activities within call center.
  • Addressed and settled discrepancies in customer accounts.
  • Demonstrated expertise in collections while serving as a trusted training resource
  • Proficient in skip tracing, Excel, and PowerPoint.

Education

Career Advancement Business Courses -

Harold Washington
09.2008

High School Diploma -

Charles P. Steinmetz
01.1994

Skills

  • Debt management
  • Dispute resolution
  • Banking systems proficiency
  • Payment processing
  • Time management abilities
  • Multitasking
  • Teamwork

Timeline

Credit Card Specialist

JPMorgan Chase
02.2024 - 01.2025

Reimbursement Specialist

Optioncare Health
04.2018 - 03.2023

Patient Customer Service Representative

MiraMed
05.2016 - 04.2018

Collector

Asset Recovery Solutions
11.2014 - 04.2016

Collector/ Patient Customer Service Representative

Harris and Harris
04.2001 - 07.2014

Collector

Nationwide Finance
11.1997 - 03.2001

Career Advancement Business Courses -

Harold Washington

High School Diploma -

Charles P. Steinmetz

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Kisha L. Taylor