Alyssa Ferraz
Berlin,MA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
04.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Used Epic to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
Tufts Health Plan
Tufts Health Plan
07.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
Produce Shift Supervisor
Wegmans
01.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Assistant Manager
Rite Aide
12.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Panera Bread
04.2014 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Business Administration
Eastern Michigan University
Ypsilanti, MINo Degree - Sonography
Middlesex Community College
Lowell, MA06.2024
High School Diploma -
Canton Central Catholic High School
Canton, Ohio06.2011
Skills
- Reception Management
- Document Filing
- Appointment Scheduling
- Office Administration
- Scheduling Appointments
- Customer Service
- Patient Greeting
Timeline
Patient Service Specialist
Reliant Medical Group
04.2022 - Current
Tufts Health Plan
Tufts Health Plan
07.2021 - 10.2021
Produce Shift Supervisor
Wegmans
01.2020 - 06.2021
Assistant Manager
Rite Aide
12.2019 - 02.2020
Assistant Manager
Panera Bread
04.2014 - 01.2019
No Degree - Business Administration
Eastern Michigan University
No Degree - Sonography
Middlesex Community College
High School Diploma -
Canton Central Catholic High School