Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Fields

Biloxi,MS

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

4
4
years of professional experience

Work History

Key Holder

The Cajun Pineapple
09.2022 - 01.2023
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Hostess

Lucy's Retired Surfers Bar And Grill
07.2022 - 09.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Retail Associate

Good Dog Boutique
09.2021 - 07.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.

Shift Lead/Coffee Barista

The Southern Grind Coffee House
07.2020 - 09.2022
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Foley High School
Foley, AL
05.2022

Skills

  • Cash Handling
  • Customer Service
  • Employee Oversight
  • Task Delegation
  • Team Training
  • Stocking and Cleaning
  • Smoothie Making
  • New Hire Training
  • Coffee Machinery
  • Time Management
  • POS System Operations
  • Food Preparation and Safety

Timeline

Key Holder

The Cajun Pineapple
09.2022 - 01.2023

Hostess

Lucy's Retired Surfers Bar And Grill
07.2022 - 09.2022

Retail Associate

Good Dog Boutique
09.2021 - 07.2022

Shift Lead/Coffee Barista

The Southern Grind Coffee House
07.2020 - 09.2022

High School Diploma -

Foley High School

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Alyssa Fields