Alyssa Fierro
Beaumont,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient Substitute Teacher well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Parent Volunteer
Beaumont Unified School District
01.2024 - 06.2024
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized drives to gather classroom supplies or fundraise money.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
Associate
In-N-Out Burger
03.2014 - 03.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced brand image by consistently delivering service beyond expectations.
Education
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA04.2024
Associate of Arts - University Studies: Social And Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA05.2021
Associate of Arts - Psychology For Transfer
Chaffey College
Rancho Cucamonga, CA05.2021
GED -
Chaffey College
Rancho Cucamonga, CA05.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Decision-Making
- Complex Problem-Solving
- Courteous and Professional
Timeline
Parent Volunteer
Beaumont Unified School District
01.2024 - 06.2024
Associate
In-N-Out Burger
03.2014 - 03.2021
Bachelor of Arts - Psychology
California Baptist University
Associate of Arts - University Studies: Social And Behavioral Sciences
Chaffey College
Associate of Arts - Psychology For Transfer
Chaffey College
GED -
Chaffey College
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