Alyssa Finley
Cottage Grove,MN
Summary
Dedicated professional with a strong focus on customer service and teamwork. Proven ability to enhance customer experiences and solve problems effectively while thriving in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Inshop
Jimmy John's Sandwiches
Winona, MN
02.2026 - Current
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of checkout area for improved customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared sandwiches according to customer specifications, ensuring quality and presentation.
- Assisted in inventory management by restocking ingredients and supplies as needed.
Shift Leader
Milk Mart
Saint Paul Park, MN
04.2025 - 08.2026
- Assisted in creating promotional displays to enhance product visibility and sales.
- Resolved customer complaints effectively, improving satisfaction scores and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints promptly, fostering positive guest experiences and repeat business.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Inshop
Jimmy John's Sandwiches
Cottage Grove, MN
05.2023 - 08.2025
- Worked well in a team setting, providing support and guidance.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Delivered excellent customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment safely, adhering to operational guidelines for food preparation.
- Adapted to new menu items and promotions quickly, maintaining product knowledge for customer support.
Cashier
Jerry's Foods Grocery Store
Woodbury, MN
02.2022 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted in training new cashiers on policies and procedures.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Criminal Justice
Winona State University
Winona, MN05-2029
High School Diploma -
East Ridge High School
Woodbury, MN06-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Calm under pressure
- Active listening
- Verbal communication
Timeline
Inshop
Jimmy John's Sandwiches
02.2026 - Current
Shift Leader
Milk Mart
04.2025 - 08.2026
Inshop
Jimmy John's Sandwiches
05.2023 - 08.2025
Cashier
Jerry's Foods Grocery Store
02.2022 - 11.2023
Criminal Justice
Winona State University
High School Diploma -
East Ridge High School