Alyssa Flener

• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Followed exact recipes for mixing and preparing beverage and food items.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.