Alyssa Flynn
Clay City,KY
Summary
Talented professional promoting over 13 years of experience in various office settings. A determined and capable team player to lead and delegate tasks with poise. A smart and efficient Manager offering exceptional staffing, scheduling and preparation talents. Reliable individual with excellent communication skills, organization, and attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cafeteria Manager
Clark County Public Schools
Winchester , KY
August - Current
- Oversaw food production and serving, maintained food at correct temperatures, quality, and appearance, and executed proper portion control and student-specific dietary restrictions.
- Administered food planning, purchasing, preparation, and service, and carefully adhered to health standards in the kitchen.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Ordered food and supplies after planning the month's upcoming menu, stocking needed items ahead of time.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Managed a well-rounded staff consisting of 7 different Cook Positions, delivering on-the-job mentoring and effective training.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve student and staff relations.
- Reconciled daily transactions, balanced cash registers, and deposited cafeteria's earnings at the bank.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
Waitress
Baja Grille
Mason , MI
2008.07 - 2024.12
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Training Coordinator
Rescare Homecare
Winchester , KY
2015.10 - 2017.08
- Evaluated effectiveness of training programs and recommended improvements to upper management.
- Organized handbook and course documentation for participants.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Prepared custom training course materials and presentations for corporate training.
- Supported onboarding of new employees by hosting orientation sessions.
- Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Collaborated with senior and department leaders to develop and implement workforce plans
- Prepared reports to track employee progress and recruitment needs for future training.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Secretary to the Assistant Principal
Mason Public Schools
Mason , MI
2011.12 - 2013.07
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars using computer software.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Created and updated spreadsheets to track and report data.
- Sent and distributed mail and parcels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Assisted with accounts receivable and accounts payable functions.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Produced and distributed memos, newsletters and other forms of communication.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Business Administration
Career Quest Learning Center
Lansing, MI2012-08
Accounting And Business Management
Lansing Community College
Lansing, MI2011-01
High School Diploma -
Dansville High School
Dansville, MI2010-05
Skills
- Customer Service
- Supply Ordering and Management
- Critical Thinking
- Scheduling
- Problem-Solving
- ServeSafe Manager
- Cost controls
- Training and Onboarding
- Work Planning and Prioritization
- Expense Tracking
- Calendar and Scheduling Software
- Quality Control
- Strategic Planning
- Performance Improvement
- Health and safety procedures
- Kitchen Equipment Operation
- Inventory oversight and maintenance
- Food handling
- Inventory Management
- Relationship Building
- Staff supervision and assistance
- Money Handling
- Workflow Planning
- Employee Performance Evaluations
- Coaching and Mentoring
- Delegating Assignments and Tasks
- Operations Management
- Computer and Microsoft Office Skills
- File Maintenance
- Expense Reporting
- Mail handling
- Spreadsheet Management
- Bookkeeping
- Data Entry
- Clerical Support
- Calendar Management
- Excel spreadsheets
- Documentation And Reporting
- Bank Deposit Reconciliation
Affiliations
- Youth Group KMSHA Volunteer - 2023-Present
- Chair Person/President Volunteer - 4H 2010-2011
- Secretary/Fundraiser Volunteer - 4H 2007-2009
- Teen at Large - Horse Committee 2007-2008
Accomplishments
- Excellence Shows Award - 2021
- Presidents List 2007-2011
- Directors List - 2011
- Perfect Attendance - 2011
- Junior Feedbag Award - 2007
- Grace Under Pressure Award - 2006
Certification
- Certified food protection Managers - 2023
- ServSafe Certified - 2022
- Certified Business Administration - 2011
Timeline
Training Coordinator
Rescare Homecare
2015.10 - 2017.08
Secretary to the Assistant Principal
Mason Public Schools
2011.12 - 2013.07
Waitress
Baja Grille
2008.07 - 2024.12
Cafeteria Manager
Clark County Public Schools
August - Current
Business Administration
Career Quest Learning Center
Accounting And Business Management
Lansing Community College
High School Diploma -
Dansville High School
- Certified food protection Managers - 2023
- ServSafe Certified - 2022
- Certified Business Administration - 2011
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