Alyssa Folsom
Plymouth, CT,Cell
Summary
Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Team Member
Silas Deane Pawn Shops
04.2010 - 12.2021
- Assisted with driving, to reach sales quotas with excellent sales skills and positive client experiences
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Resolved customer issues quickly to recapture customer's loyalty and maintain sale
- Consistently organized and restocked display racks to keep the store ready for customer needs.
- Maintained financial accounts by processing customer adjustments.
- Handled day-to-day customer contact via phones, faxes, and emails.
Beverage Cart Server
Hawks Landing Country Club
05.2018 - 05.2020
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
- Checked IDs to ensure that the customers were of legal drinking age
- Used POS system to process cash and credit card transactions.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
Server
Buffalo Wild Wings
06.2016 - 07.2018
- Took orders, made drinks, and cleaned tables after the guests' departures
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Upheld high sanitation and safety standards while delivering and serving food
- Cleaned and reset tables quickly between each customer group
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Assisted guests with making menu choices
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Assisted bartender with managing deliveries to customers in different sections.
Dental Assistant
Smiles Dental
06.2013 - 03.2015
- Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures
- Prepared and sterilized dental equipment prior to procedures
- Promoted efficiency and availability of required items by monitoring and maintaining dental supply and equipment
- Adhered to radiation exposure precautions when taking dental radiographs
- Educated patients on the proper procedures for caring for teeth and gums
- Fabricated temporary restorations or custom impressions from preliminary impressions
- Assisted dentists with conducting procedures such as extractions and root canals.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Sales Associate
RIte Aid Pharmacy
04.2008 - 06.2012
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
- Restocked front lanes and displays, following established merchandising procedures and standards
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Business Administration
Tunxis Community College
Farmington, CT12.2023
Certificate - Dental Assisting
Porter And Chester Institute - Watertown
Oakville, CT06.2013
High School Diploma -
Terryville High School
Terryville, CT06.2010
Skills
- Customer service
- Promote products
- Payment processing
- Safe food handling
- Wine and liquor knowledge
- Mixology
- Promote sales
- Dependable customer service industry worker equipped for
- Fast-paced work and changing daily needs Serves customers
- Effectively with attention to detail and hardworking approach
- Seeks out opportunities to go beyond basics, improve processes
- Industry Best Practices
Timeline
Beverage Cart Server
Hawks Landing Country Club
05.2018 - 05.2020
Server
Buffalo Wild Wings
06.2016 - 07.2018
Dental Assistant
Smiles Dental
06.2013 - 03.2015
Customer Service Team Member
Silas Deane Pawn Shops
04.2010 - 12.2021
Sales Associate
RIte Aid Pharmacy
04.2008 - 06.2012
Associate of Science - Business Administration
Tunxis Community College
Certificate - Dental Assisting
Porter And Chester Institute - Watertown
High School Diploma -
Terryville High School